Experience

VIS Networks

• India
• Telecommunications
• 300 - 400 Employee

• Assistant Manager

  • Oct 2015 - Present

  Key Deliverables: NICE, VERINT and Avaya Recording solution Management /Monitoring of Avaya ACD S8730/S8300 servers with G650/G450 Media Gateway PBX Management(IPSI Administration/Configuration, cards administration) Managing and handling CMS Managing and handling AES Backup Management Key Deliverables: NICE, VERINT and Avaya Recording solution Management /Monitoring of Avaya ACD S8730/S8300 servers with G650/G450 Media Gateway PBX Management(IPSI Administration/Configuration, cards administration) Managing and handling CMS Managing and handling AES Backup Management



ITSource Technologies Limited

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Telecommunications Engineer

  • Apr 2011 - Jun 2015

  Key Deliverables: Voice Management Management /Monitoring of Avaya ACD S8730/S8300 servers with G650/G450 Media Gateway PBX Management(IPSI Administration/Configuration, cards administration) Managing and handling CMS Managing and handling SES Backup Management Intuity Audix Management /Monitoring of polycom devices HDX9000,HDX7000,HDX8000 and VSX7000 VBP, RSS4000 DMA7000 CMA4000 and RMX2000. Key Deliverables: Voice Management Management /Monitoring of Avaya ACD S8730/S8300 servers with G650/G450 Media Gateway PBX Management(IPSI Administration/Configuration, cards administration) Managing and handling CMS Managing and handling SES Backup Management Intuity Audix Management /Monitoring of polycom devices HDX9000,HDX7000,HDX8000 and VSX7000 VBP, RSS4000 DMA7000 CMA4000 and RMX2000.



CMS Info Systems

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Telecommunications Engineer

  • May 2007 - Mar 2011

  ey Deliverables: Voice Management Managing and performing configuration on Avaya EPABX. Performing troubleshooting Skills on the Avaya Voice System. Handling Restoration of Nice Logger Backup Data. Working on CDR call billing& Nice Logger- Administration. Retrieval of Recording through Nice Query. Monitoring agent calls through Nice Monitor Checking PRI/BRI line Connectivity. Phone Line Troubleshooting. (Analog, digital & VOIP). Looking after day-to-day user problems and network problems. Resolving User Issues based on Applications like Microsoft Outlook, Resetting Passwords for Users. Providing remote support to the Users with the help of VNC VIEWER Software. Monitoring of leased lines & ISDN line Coordinate with Vendor for High Level Escalation. Technical Support/Troubleshooting Installing & configuring network printer and other software / hardware devices. Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company's policies. Extending high-end technical support on various servers and ensuring high customer satisfaction levels through prompt redressal of their problems. Implementing effective customer support systems, helpdesk and their management. In charge of installing computer hardware and wiring necessary in computer networking. Responsible for the synchronized operation of computers in the network. Conducts regular maintenance check for hardware and software errors. Configuring Outlook mail client, maintenance of e-mail client as well as backup of the e-mails. Show less