Bhoomi Panchal
Internal Sales and customer service at TriCab Engineered Cable Systems- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
LinkedIn User
Bhoomi is a great team player. She brings her ideas to the team, she is motivated to do well and takes on challenges with her positive attitude. She takes criticism constructively and works at her challenges honestly and openly. I had a great time working with Bhoomi and I loved offering her support and receiving her support in return.
Bhoumik Bhatt
We worked on a project that was to develop and design logo, brochure, flyer and website for one of our customers MEHTA FIRE PROTECTION SYSTEMS PVT. LTD. Our point of contact with the company was Ms Bhoomi Panchal. The project involved indepth knowledge of the copmany's products, services, application to name a few. Ms Panchal had great understanding of the company products and services and its applications. She did quality research on what would work best for the company to present on all these media. We appreciate her leadership quality, clarity of thoughts, delegent research abilities and the knack to get what she wanted for the company. It was great working on this project.
LinkedIn User
Bhoomi is a great team player. She brings her ideas to the team, she is motivated to do well and takes on challenges with her positive attitude. She takes criticism constructively and works at her challenges honestly and openly. I had a great time working with Bhoomi and I loved offering her support and receiving her support in return.
Bhoumik Bhatt
We worked on a project that was to develop and design logo, brochure, flyer and website for one of our customers MEHTA FIRE PROTECTION SYSTEMS PVT. LTD. Our point of contact with the company was Ms Bhoomi Panchal. The project involved indepth knowledge of the copmany's products, services, application to name a few. Ms Panchal had great understanding of the company products and services and its applications. She did quality research on what would work best for the company to present on all these media. We appreciate her leadership quality, clarity of thoughts, delegent research abilities and the knack to get what she wanted for the company. It was great working on this project.
LinkedIn User
Bhoomi is a great team player. She brings her ideas to the team, she is motivated to do well and takes on challenges with her positive attitude. She takes criticism constructively and works at her challenges honestly and openly. I had a great time working with Bhoomi and I loved offering her support and receiving her support in return.
Bhoumik Bhatt
We worked on a project that was to develop and design logo, brochure, flyer and website for one of our customers MEHTA FIRE PROTECTION SYSTEMS PVT. LTD. Our point of contact with the company was Ms Bhoomi Panchal. The project involved indepth knowledge of the copmany's products, services, application to name a few. Ms Panchal had great understanding of the company products and services and its applications. She did quality research on what would work best for the company to present on all these media. We appreciate her leadership quality, clarity of thoughts, delegent research abilities and the knack to get what she wanted for the company. It was great working on this project.
LinkedIn User
Bhoomi is a great team player. She brings her ideas to the team, she is motivated to do well and takes on challenges with her positive attitude. She takes criticism constructively and works at her challenges honestly and openly. I had a great time working with Bhoomi and I loved offering her support and receiving her support in return.
Bhoumik Bhatt
We worked on a project that was to develop and design logo, brochure, flyer and website for one of our customers MEHTA FIRE PROTECTION SYSTEMS PVT. LTD. Our point of contact with the company was Ms Bhoomi Panchal. The project involved indepth knowledge of the copmany's products, services, application to name a few. Ms Panchal had great understanding of the company products and services and its applications. She did quality research on what would work best for the company to present on all these media. We appreciate her leadership quality, clarity of thoughts, delegent research abilities and the knack to get what she wanted for the company. It was great working on this project.
Credentials
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Certificate - IV in Business Administration
SET Solutions - VIC, Australia
Experience
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TriCab Engineered Cable Systems
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Australia
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Internal Sales and customer service
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Oct 2018 - Present
•Inbound-outbound calls for handling sales inquiry & order processing (CRM- 4J); resolving customer’s various queries, E-mail Correspondence•Scrutinizing customer requirement, promptly and accurately process quotations and orders, tender-bid preparation, identify customer requirement and offer the best product solutions, Up selling, cross selling and sales promotion, follow up submitted quotation to close orders•Monitoring execution of customer orders, ensuring customers receive their delivery in full on time (DIFOT), taking proactive action to resolve potential delivery delays. Complete project execution and operations coordination.•Processing customer complaints and credit queries in a timely and accurate manner•Liaise and develop relationships with internal and external stakeholders, operation coordination, maintaining dept. registers and records.•Project coordination and execution- cable draw down as per project development, site condition, project monitoring, coordination and correspondence.•Providing product technical information and assistance for company product range •Cold calls to generate sales leads, customer data base for business promotion, visiting customer•Working closely with warehouse team to provide effective and efficient service for order execution/ solving queries and various internal issues •Department filling and general administration
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Internal Sales and customer service
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Nov 2017 - Sep 2018
•Inbound-outbound customer calls for managing sales inquiry, order processing (CRM- NAVISION); resolving customer’s various queries, E-mail Correspondence•Helping customers to identify their requirement, suitable product and offer best available deals •Promptly and accurately process quotations, Identify customer needs and offer the best product solutions for customer requirements.•Monitoring the status of customer orders, ensuring customers receive their delivery in full, on time (DIFOT), take proactive action to resolve potential delivery delays•Process customer complaints and credit queries in a timely and accurate manner•Liaise and develop relationships with internal and external stakeholders, operation coordination, maintaining dept. registers and records.•Monitoring and crosschecking interstate dispatch records•Providing product technical information and assistance for company product range •Working closely with warehouse team to provide effective and efficient service to customers •Department filling and general administration
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Regal Beloit Corporation
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Internal sales & Customer Service
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May 2017 - Nov 2017
•Handling Inbound outbound calls for customer inquiries•Identify customer needs and offer the best product solutions, costing and quotation•Efficiently processing and entering customer orders, forms, applications and RAN in various softwares- Regal ERP, CRM (TIMS) & Regal online•Identifying necessary accessories / parts / part no/ supplier while processing orders.•Keep record of customer interactions and transactions•Maintain relevant and accurate records•Manage and develop existing and new customer by either telephone / electronically•Obtain and evaluate all relevant information to handle inquiries and complaints•Tracing customer orders and updating about status timely.•Solving problems, resolving complaints and adding value to all customer requests•Liaising with internal and external sales and other department, effective communications to meet customer expectations
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Customer Service - Internal Sales Coordinator
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Feb 2014 - May 2017
•Connect and build relationships with customers •Identify customer needs and offer the best product solutions, Stock take•Inbound and outbound calls for managing sales operations and customer queries, E-mail Correspondence to head office and vendors.•Take ownership of customer complaints and resolution issues•Up selling, Cross selling & Sales Promotions•Cross checking inventory, PDE operating•Maintaining, planning and placing orders, setting up item code, sales Invoice and order Processing with high attention to details in SAP. Documentation in SAP, NAV ERP Banking, report reconciliation and preparation.
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Customer Service Rep/ Teller
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Nov 2012 - Nov 2013
• Customer Service, Cash Handling • Answering inquiries whilst maintaining the highest standard of customer service. • Customer Service, Cash Handling • Answering inquiries whilst maintaining the highest standard of customer service.
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Customer Service & Tender Bid Administrator
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Jul 2012 - Jan 2013
•Inbound- outbound calls for sales and customer queries•Registration and sourcing of tender opportunities•Preparation and management of content of tenders response and proposals for corporate and government clients as per EOI guidelines.•Costing and Estimation as per technical requirement and price schedule •Correspondence and communication with clients•Updating content on the company’s web site; Preparing presentation •General Administration duties on an adhoc basis •Inbound- outbound calls for sales and customer queries•Registration and sourcing of tender opportunities•Preparation and management of content of tenders response and proposals for corporate and government clients as per EOI guidelines.•Costing and Estimation as per technical requirement and price schedule •Correspondence and communication with clients•Updating content on the company’s web site; Preparing presentation •General Administration duties on an adhoc basis
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Technical Sales Coordinator/Estimator/Tender Bid Coordinator/ Customer Service Consultant
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Jan 2008 - Jan 2012
•Inbound-outbound calls for sales and customer queries•Identify potential customer's needs, offering most suitable products and system by up selling, cross selling and sales promotion. Handling & Monitoring, Developing and executing- Marketing & Sales activities and strategies. Technical and Commercial Proposal–tender bid, quotation preparation; submissions.•System design, Estimation and Preparation of Bill of Quantity by reading and interpreting engineering drawings. Presentation, Attending the Techno-Commercial discussion, Providing technical support / assistance to the client for various Technical Queries / Clarifications.•Conducting Orientation meeting for received projects / contracts; Monitoring Project execution•Developing & Maintaining of website; Exhibitions & Event Management ; Company Presentation; Company Brochures / Flyers / Business Promotional Items; Business expansion
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Marketing Engineer & Customer Service
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Jul 2005 - Sep 2007
•Inbound-outbound calls for sales and customer queries. Estimation, techno-commercial proposal –tender bid preparation; handling technical queries & clarifications; maintaining department records. Preparation of company/ product presentation. •Inbound-outbound calls for sales and customer queries. Estimation, techno-commercial proposal –tender bid preparation; handling technical queries & clarifications; maintaining department records. Preparation of company/ product presentation.
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Engineer Marketing & Customer Care
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Aug 2003 - Jul 2005
•Inbound-outbound calls for sales and customer queries. Estimation, techno-commercial proposal –tender bid preparation; handling technical queries & clarifications; maintaining department records. Preparation of company/ product presentation. •Inbound-outbound calls for sales and customer queries. Estimation, techno-commercial proposal –tender bid preparation; handling technical queries & clarifications; maintaining department records. Preparation of company/ product presentation.
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Education
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1995 - 1997
St.Xaviers High School
Bachelor of Engineering (B.E.), Instrumentation and Control ( Electronics - Electrical Engineering)
Community
