Bryan H.
Information Technology Help Desk Technician at John G. Ullman & Associates, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
PC Pro
TestOut CorporationDec, 2016- Sep, 2024 -
Testout Server Pro 2016: Install and Storage
TestOut CorporationMay, 2018- Sep, 2024 -
Security Pro
TestOut CorporationDec, 2017- Sep, 2024 -
Windows Client Pro
TestOut CorporationDec, 2017- Sep, 2024
Experience
-
John G. Ullman & Associates, Inc.
-
United States
-
Financial Services
-
1 - 100 Employee
-
Information Technology Help Desk Technician
-
Apr 2023 - Present
Worked with a team to field IT related tickets. Handled up to 15 tickets/day in an on demand environment. Implemented a Ticket system for Bug reporting for internal projects Worked with Windows 10 in a Hyper-V management environment in addition to Server 2012, 2016 and 2019. Worked with a team to field IT related tickets. Handled up to 15 tickets/day in an on demand environment. Implemented a Ticket system for Bug reporting for internal projects Worked with Windows 10 in a Hyper-V management environment in addition to Server 2012, 2016 and 2019.
-
-
-
-
Q/A Engineer
-
May 2022 - Apr 2023
Performed testing on various programs prior to customer delivery in order to ensure that they were ready for customer deployment. Responsible for ensuring that data feeds, program sales pages and other webpages did not have major bugs or typos in copy in/on them when live by testing with automated tests and with manual testing. Developed tests for our programs and webpages in an automated system(Test Rigor) and ran them weekly. Ensured code fixes were up to company and customer standards. Wrote a script to automatically remove specific contacts from Infusionsoft CRM system in Python 3(Willing to provide examples upon request) Deployed new employee computers and phones for in office staff and advised on the purchase of computers meant for employees working outside of the office. Maintained internal VOIP phone system (Powered by EASYPBX) and several Yealink T46S VOIP phones. Show less
-
-
-
RealPropRT
-
Canada
-
Industrial Machinery Manufacturing
-
Client Support Representative
-
Jul 2019 - May 2022
Supported products pertaining to the wholesaling of real estate on a customer level via phone calls, chats and email support. Performed administrative maintenance tasks as part of my duties including maintenance of data bases and customer accounts. Performed basic Quality Assurance services for new system features and functions including manual testing and review of buy pages, program pages and customer facing services Was responsible for training new hires and getting them up and running through their first 90 days including training on product knowledge and day to day tasks of the Job. Deployed new employee computers and phones for in office staff and advised on the purchase of computers meant for employees working outside of the Office. Show less
-
-
-
Genius Repair, INc
-
IT Services and IT Consulting
-
Repair Technician
-
Feb 2018 - Jul 2019
Fixed iPhones, Samsungs, iPads, Laptops. Answered customers phone calls, answered customer questions, and responded to customers emails Fixed iPhones, Samsungs, iPads, Laptops. Answered customers phone calls, answered customer questions, and responded to customers emails
-
-
-
Genesee Community College
-
United States
-
Higher Education
-
300 - 400 Employee
-
Computer Lab Assistant
-
Jan 2017 - May 2018
Served on a team of assistants that facilitate basic technical support issues including those Dealing with Microsoft Office 2013 and 2016, Login issues and Computer setup issues Served on a team of assistants that facilitate basic technical support issues including those Dealing with Microsoft Office 2013 and 2016, Login issues and Computer setup issues
-
-
Education
-
2014 - 2018
Genesee Community College
Associate of Applied Sciences (A.A.S.), Computer Systems and Networking Technologies -
2007 - 2015
Saint Thomas Aquinas Homeschoolers of the Rochester Area
High school Diploma -
2022 - 2025
Southern New Hampshire University
Bachelor of Applied Science - BASc, Cyber Security
Community
