Independent Owner

• Apr 2020 - Present

Motivator Transforming bodies and bank accounts! Motivator Transforming bodies and bank accounts!

Independent Travel Agent

• Aug 2018 - Present

Here to take you on your travel journey...Where would you like to go? Here to take you on your travel journey...Where would you like to go?

Eligibility Worker

• Jul 2013 - Present

Eligibility Technician II

• Jun 2012 - Mar 2013

Interview applicants and recipients to determine eligibility for Cal Fresh and Medi-cal government benefits program via face to face and over the telephone. Interpret programs regulations and other pertinent material to applicants, recipients, and the general public. Utilize good customer service and listening skills. Compute budgets to determine eligibility and grant amount authorized, prepare and maintain other documents associated with the eligibility process. Resolving customer issues and inquiries along with utilizing multi tasking abilities to process application. Show less

Customer Service Representative

• Dec 2010 - Dec 2011

Provide information and support to members, providers, internal and external customers regarding contracts, benefits eligibility explanation and clarification, process payments, verify and schedule appointments. Research and analyze data to determine how to handle and process claims, maintain spreadsheet to track all inquiries and requests on an automated contact management system. Handled high call volume with the ability to diffuse anger, tension or hostility some patients feel when dealing with issues that significantly impact their health. Effectively communicate the care and concern that Kaiser Permanente has for each member. Comply with HIPAA guidelines Show less

Home Preservation Specialist II

• Dec 2007 - Jul 2010

Manage pipeline of 60-80 files, responsible for all processing on retail CONV, HELOC loans. Work directly with customers, escrow, title companies and all applicable bank personnel.Verified and validated all sources of income, credit, assets and other documentation needed for final loan approval per determined approval authority. Ability to sign off on conditions per policy. Manage pipeline of 60-80 files, responsible for all processing on retail CONV, HELOC loans. Work directly with customers, escrow, title companies and all applicable bank personnel.Verified and validated all sources of income, credit, assets and other documentation needed for final loan approval per determined approval authority. Ability to sign off on conditions per policy.

Mortgage Loan Closer

• Feb 2006 - Dec 2007

Prepare loan documents via paperless workflow, verify accuracy of information received, correct vesting on title verify all title clear, order payoffs, prepare estimated HUD and review HUD-1, sign off on closing conditions, request wire for disbursement of funds to customers and authorization to escrow to release funds for recording, communication with customers, escrow officers, personal bankers and brokers. Review and go over estimated HUD statement with customers to give amount of funds due or receiving on a refinance or purchase transaction. Show less