EUC Engineer

• Sep 2022 - Present

End User Computing Analyst

• May 2022 - Present

Gucci Corporate Office, NY - EUC Analyst / 200+ User support. Service Now ticketing software support. Imaging Windows 10 laptops over server. iPhone deployment with new and pre-existing line. Printer, Scanner and Fax Support. Gucci Corporate Office, NY - EUC Analyst / 200+ User support. Service Now ticketing software support. Imaging Windows 10 laptops over server. iPhone deployment with new and pre-existing line. Printer, Scanner and Fax Support.

Desktop Engineer

• Jan 2021 - May 2022

Windows 10 migration thru SCCM over Ipv4. Setting up custom windows operating system. Dhruva and McAfee software Setup specialist. Remedy ticket software operations. Wired and WiFi Printer setups. Dell, HP and Lenovo laptop troubleshooting and Hardware maintenance specialist. Prysm system setup specialist Windows 10 migration thru SCCM over Ipv4. Setting up custom windows operating system. Dhruva and McAfee software Setup specialist. Remedy ticket software operations. Wired and WiFi Printer setups. Dell, HP and Lenovo laptop troubleshooting and Hardware maintenance specialist. Prysm system setup specialist

Digital Workspace Consultant

• May 2019 - Jan 2021

*Migrating users from windows 7 operating systems to new windows 10 operating system. *Work on company’s own manage SCCM program to push requested apps by various users. *Experienced using the Reddit program for user support as well as printer and remote assistance. *Migrating users from windows 7 operating systems to new windows 10 operating system. *Work on company’s own manage SCCM program to push requested apps by various users. *Experienced using the Reddit program for user support as well as printer and remote assistance.

It Technician Support Analyst

• Oct 2018 - Mar 2019

*Prepared over 300 Laptops and iPads for sales employees from all over United States. *Troubleshoot Avaya IP phones, Printer, Scanners and iPhone related issues. *Well knowledgeable in Liveagent Ticketing program. *Experienced in Bomgar remote assistance program. *Prepared over 300 Laptops and iPads for sales employees from all over United States. *Troubleshoot Avaya IP phones, Printer, Scanners and iPhone related issues. *Well knowledgeable in Liveagent Ticketing program. *Experienced in Bomgar remote assistance program.

Customer Support Technician

• Nov 2015 - Oct 2018

Joy Systems is Microsoft's largest Authorized refurbisher in the world. As we sell Desktops, Laptops and LCDs to over 2 dozen vendors. Naming few are Wal-Mart, Best buy, Newegg etc... *Work with Return Merchandise Authorization team. *Support incoming calls for customers regarding any pc or laptop related hardware or software issues. *Troubleshoot on phone with setting up the PC for first use or setting up the PC to work on a network. * Many times remote in to help troubleshoot any 3rd party software or personal issue with pc. *Help warehoouse team setting up the hardwire for their office for network. *Were honored to represent the company on multiple ocation with Lincoln Tech. and ESGR. Show less

Computer Hardware and Network Technician

• Apr 2012 - Oct 2015

ANS Consultants is a testing lab for construction related Inspections needs, as concrete, rebar, Geological and environmental testing along side with ANS Geo. Personally Hardwired the entire office Network and wiring as Wiring Standards of Cat 5e. Single-handedly unable the office with Fully covered secured wireless network access for the Rear and parking areas. Created a secure web access for a client visiting the office as well as guest dropping by parking lot for samples drop off. Setup the security system and cameras at proper alignment and workability. Set up the wireless printer for the entire office. Also setup the network storage drive with secure data transfer and file sharing capability. i've been incharge to setup the Pcs, printers, scanners and a secured web access. Show less