Experience

Enghouse Interactive Brasil & Portugal

• Portugal
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • Oct 2021 - Present

  Implementation and troubleshooting of Altitude application, MS SQL server database, CTI with CRM (like Siebel CRM & Salesforce), Webhosting on IIS, PBX (Linux based), and GSM gateways) Develop and modify CRM application as per client requirement. Provide on Cloud base contact center and support Implementation and troubleshooting of Altitude application, MS SQL server database, CTI with CRM (like Siebel CRM & Salesforce), Webhosting on IIS, PBX (Linux based), and GSM gateways) Develop and modify CRM application as per client requirement. Provide on Cloud base contact center and support



AVS Solutions

• Gurugram, Haryana, India

• Technical Consultant

  • Apr 2021 - Sep 2021



One Point One Solutions

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Application Support Engineer

  • Jul 2019 - Apr 2021

  Continuously innovate to improve the performance of the dialer Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service Implement, control and evaluate calling strategies on the predictive dialer Campaign monitoring and troubleshooting Ensure compliance is continuously followed by communicating with all supervisors and managers Provide ad-hoc duties to the dialer contact centre environment as delegated by management Reporting and analysis on dialer performance Analyzing reports by interpreting results and by making additional recommendations to increase dialer performance. Mange DATABASE of SQL server . Troubleshoot SQL query, Create T-SQL Stored Procedure, Triggers, Job and SSIS Report. Checking PRI etc. Show less