IT Support Engineer

• Apr 2022 - Present

IT service Engineer - Server Support

• Aug 2021 - Apr 2022

• Responsible for provisioning and setup of enterprise IT infrastructure, computer equipment and applications. • Co-managing asset vulnerability scanning and management using Qualys Cloud Platform for more than 1k enterprise and desktop users. • Configured and upgraded CISCO switches and was part of the network transition team. • Created testing environments for software testing before implementing. • Managing IT service desk team of 3 and responsible for the resolution of level P1 and P2 tickets. • Managing enterprise laptops of more than 200 users and SPOC for escalations. • Assists in supporting network servers and internal corporate servers. Show less

General Manager

• Dec 2020 - May 2021

•Experience in handling weekly or monthly sales reports, creating dashboards, organising regional conference meetings and presentations using Microsoft Office.• Decreased the cost of repair by 30% using various diagnosing and troubleshooting techniques.• Implemented data visualization by creating dashboards and presentations for effective communication and complex decision making using Microsoft Excel.• Used Tableau to visualize the sales trend and maximised the profit margin by setting and meeting sales targets. • Achieved top 5 ROI colleagues award 2019, 2020 by providing excellent service to customers and acquiring top target percentage in the company.• Responsible for scheduling and assigning employees for the store operational requirements. Show less

Technical Consultant

• Oct 2018 - Dec 2020

* Made team number one in the region for 3 months in a row as a manager in charge.* Saved estimated 70% of the time for team members spent for tracking the sales, targets, and customer complaints by using LibreOffice. * Achieved top 5 ROI colleagues award of 2019 by providing excellent service to customers and acquiring top target percentage in the company.* Data sync and transfer from old devices to new smartphones using appropriate applications and saved customers time.* Decreased the cost of repair by 30% by diagnosing and troubleshooting smartphones and products.* Enlighten the customers to find the right products and services suitable for their daily life. Show less