Project Manager

• Apr 2015 - Present

Debt Collector

• Dec 2013 - May 2014

Trust Lawyers & Legal Consultants are amongst the top 5 Debt Collection and Legal Consulting Firms in UAE representing most of the reputed Banks, involved in providing amicable solutions to Customers about their Liabilities. Key Role • Providing solutions to Customers of reputed Banks of UAE about how they can settle their liabilities. • Negotiating with the Banks on behalf of the Customers to provide agreeable debt settlement options. • Skip tracing, finding right party contacts for our Clients to settle their outstanding issues. • Setting up meetings with Customers to meet them in person to understand the root cause of their outstanding issues & liabilities so that feasible options can be obtained from Banks for settlement of their debt issues. • Co-ordinating with the law authorities if required, to help resolving disputed cases.

Sales & Marketing Incharge

• Sep 2012 - Sep 2013

BlueChip Systems, Pune is an authorised district level dealer for all Hewlett-Packard (HP) computer peripherals. Key Role • Selling IT products laptop, desktop, inkjet printers, laserjet printers, scanners & copiers of Hewlett Packard to Corporate Clients and local retailers. • Selling Annual Maintenance Contracts of computer peripherals to Corporate Clients. • Marketing of new products to generate Customer Base of local dealers and Corporate Clients. • Providing on-site after sales services to existing customer base. • Attending customer calls for computer hardware troubleshooting and OS installation. • Troubleshooting PCs, laptops, printers etc. as a part of after sales support. • Timely follow-up on customer outstanding payments and recovering the same. • Manage monthly stock of PCs, laptops, Printers, printer cartridges, LCD monitors etc. for the company. • Creating weekly reports of inwards/outwards, goods damaged in transit. • Placing replacement orders of damaged goods with the Super Stockist.

Sr. Customer Service Rpresentative

• Apr 2010 - Aug 2012

Hutchison 3 Global Services is a Captive Contact Centre for Vodaofne, Australia providing cellular services for cellphones, datacards & USB dongles for Internet connectivity on Computers/Laptops. Key Role • Providing first call resolution to all customers from Australia. • Customer Retention by providing them with alternate and feasible options to continue services with the company. • Troubleshoot and provide to Customer Queries for USB Dongles over phone calls. • Resolving Customer Queries about handset features having various platforms like Android, Bada, Symbian, Windows Mobile, iOS etc. • Managing Online Sales Order Processing for iPHONE Department. • Providing real-time floor support regarding the process to new batches in transition.

Customer Service Representative

• Jan 2009 - Apr 2010

Stream Global Services is one of the clients for Sybase365 which is the global leader in mobile messaging and mobile commerce services. Key Role • Providing e-mail support to customer queries regarding bulk SMS, within the designated SLA. • Supporting a team of 6-7 members to provide resolutions to customer queries. • Conducting quality audits as per Standard Operating Procedures on the performance of team members. • Helping team members in using Global Ticketing Tool – SalesForce, Lotus Notes, Unix, Citrix and SQL Server. • Interaction with the Client on weekly handover calls from USA & UK. • Managing customer escalation calls.

Credit Card Sales Executive

• Feb 2008 - Jan 2009

Fastrack Services is one of the leading DST for Credit Card products of Standard Chartered Bank. Key Role • Responsible for conducting market surveys in order to identify potential individuals and corporate clients for various Credit Cards and promotions to offer. • Holding introductory onsite seminars with various corporate clients in order to create new leads for Credit Card sales. • Maintaining proper follow-ups on the leads received through online inquiries. • Identifying possible upgrade client list based on the data provided by statistics department and closing the leads. • Making arrangements for collection of customer documents and associated supportive documents. • Forwarding customer application & documents and sending them to verification department. • Providing detailed product information and adhering to KYC norms. • Responsible to meet weekly & monthly targets.

Senior Faculty

• Dec 2003 - Nov 2007

SSI Education is one of the leading institutes providing quality training for all kinds of computer courses. Key Role • Worked as a Senior Trainer and Counsellor for the Nashik, Maharashtra Branch. • Training students on entry level computer courses like MS-WORD, MS-EXCEL, MS-POWERPOINT. • Educating students with Windows XP OS installation and making them aware of basic OS troubleshooting. • Helping students understand how to assemble a PC. • Conducting regular batches for training on Photo Editing Softwares like PHOTOSHOP & CORELDRAW. • Carrying out training batches on Computer languages like C, C++, C Sharp, Visual Basic etc. • Managing other activities of the training centre like admissions, reports, certificate examinations etc.