Experience

Sunstone

• India
• Higher Education
• 500 - 600 Employee

• Assistant Manager

  • Jan 2022 - Present

  Sunstone is an award-winning, Series C-funded, higher education service provider working with 40+ universities in 30 cities across India. Sunstone is a leading higher education service provider that works with academic institutions in up-skilling students for employability. - Provide assistance in Sales Funnel monitoring and process troubleshooting. Responsible for making sure customers are moving through the company’s sales funnel smoothly. - Managing and handling offer letter… Show more Sunstone is an award-winning, Series C-funded, higher education service provider working with 40+ universities in 30 cities across India. Sunstone is a leading higher education service provider that works with academic institutions in up-skilling students for employability. - Provide assistance in Sales Funnel monitoring and process troubleshooting. Responsible for making sure customers are moving through the company’s sales funnel smoothly. - Managing and handling offer letter release for UG/PG candidates within TAT to improve sales velocity and get requisite sales conversions. - Work closely with the sales leaders to provide data-driven input on future organizational goals. - Design, develop and deploy the 'How' behind the project's problem solving and implementation needs once aligning strategically with the 'What' and 'Why'. - Conflict management: Effectively managing and distributing leads among sales team members for calling and sales conversion by ensuring strict adherence to the organization’s lead claim/clash policy. - Routing leads generated via different channels - Paid and Non Paid for the sales team as per business requirements to drive admission across the country. - Cross functional team collaborations with Business Development Managers, Channel Partners, College Search and Consultants to improve the sales velocity and drive PG/UG admissions. Show less Sunstone is an award-winning, Series C-funded, higher education service provider working with 40+ universities in 30 cities across India. Sunstone is a leading higher education service provider that works with academic institutions in up-skilling students for employability. - Provide assistance in Sales Funnel monitoring and process troubleshooting. Responsible for making sure customers are moving through the company’s sales funnel smoothly. - Managing and handling offer letter… Show more Sunstone is an award-winning, Series C-funded, higher education service provider working with 40+ universities in 30 cities across India. Sunstone is a leading higher education service provider that works with academic institutions in up-skilling students for employability. - Provide assistance in Sales Funnel monitoring and process troubleshooting. Responsible for making sure customers are moving through the company’s sales funnel smoothly. - Managing and handling offer letter release for UG/PG candidates within TAT to improve sales velocity and get requisite sales conversions. - Work closely with the sales leaders to provide data-driven input on future organizational goals. - Design, develop and deploy the 'How' behind the project's problem solving and implementation needs once aligning strategically with the 'What' and 'Why'. - Conflict management: Effectively managing and distributing leads among sales team members for calling and sales conversion by ensuring strict adherence to the organization’s lead claim/clash policy. - Routing leads generated via different channels - Paid and Non Paid for the sales team as per business requirements to drive admission across the country. - Cross functional team collaborations with Business Development Managers, Channel Partners, College Search and Consultants to improve the sales velocity and drive PG/UG admissions. Show less



GlobalLogic

• United States
• Software Development
• 700 & Above Employee

• Senior Analyst/Acting Team Leader

  • May 2017 - Jan 2022

  - Oversee Day-to-Day Operations: Ensure the smooth and efficient daily operations of the team, focusing on the timely delivery of project deliverables. - Stakeholder Coordination: Work closely with various stakeholders, including Partner Operations Managers and Strategic Partner Managers, to gather input, align tasks and timelines, and maintain effective communication. - Cross-Functional Collaboration: Collaborate with cross-functional teams, including Engineering, Content Policy, and… Show more - Oversee Day-to-Day Operations: Ensure the smooth and efficient daily operations of the team, focusing on the timely delivery of project deliverables. - Stakeholder Coordination: Work closely with various stakeholders, including Partner Operations Managers and Strategic Partner Managers, to gather input, align tasks and timelines, and maintain effective communication. - Cross-Functional Collaboration: Collaborate with cross-functional teams, including Engineering, Content Policy, and Merchandising. Use tools like Salesforce and Buganizer to enhance operations control and streamline business processes. - Training and Knowledge Transfer: Plan and execute process training and knowledge transfer sessions for team members, helping them develop their skills and expertise. - Metrics Analysis: Track, compile, and interpret metrics such as Customer Satisfaction (CSAT), Mean Time to Resolution (mTRT), First Response Time (FRT), and overall quality. Prepare and communicate findings through weekly reports. - Quality Assurance: Audit the team's quality and provide recommendations for both preventive and corrective actions to ensure that quality targets are met. - Content Quality Compliance: Ensure strict adherence to content quality guidelines to maintain high-quality standards.

• Analyst

  • Sep 2013 - May 2017

  - Quality Analysis: Ensuring that the content created and submitted adheres to Google Newsstand Inclusion and Technical guidelines. This involves quality control to maintain content standards. - Onboarding Assistance: Assisting publishers in the process of onboarding their content to Google Newsstand via Google Producer and Google Publisher Center. - Feed Configuration: Helping publishers configure RSS and Atom feeds in a format required by Google. This includes debugging feeds and making… Show more - Quality Analysis: Ensuring that the content created and submitted adheres to Google Newsstand Inclusion and Technical guidelines. This involves quality control to maintain content standards. - Onboarding Assistance: Assisting publishers in the process of onboarding their content to Google Newsstand via Google Producer and Google Publisher Center. - Feed Configuration: Helping publishers configure RSS and Atom feeds in a format required by Google. This includes debugging feeds and making HTML code compliant with Google Newsstand feed guidelines. - Root Cause Analysis: Investigating and analyzing the root causes of quality issues and providing remediation solutions. Suggesting process improvements to prevent future issues. - Publisher Support: Educating and supporting publishers, troubleshooting their queries, and offering recommendations to resolve issues related to content distribution. - Account Management: Managing top publishers' Google Producer and Google News Publisher Center accounts. This includes overseeing editions and websites. - Ad Monetization: Supporting and educating publishers in implementing ad serving via Google Ad Manager to monetize their content. - Performance Tracking: Monitoring and tracking publisher performance using Google Analytics. Providing publishers with transaction reports, summary reports, and subscriber count reports to help them assess their content's performance. - Web Property Monitoring: Monitoring web properties in Google Search Console and reporting discrepancies, such as sitemap errors, site verification issues, and robots.txt file issues, to publishers for resolution. - Merchandising Campaigns: Conducting merchandising campaigns on the Google Newsstand app to enhance the user experience and promote content. - Documentation: Documenting all transactions and support interactions in a system for future reference and adding information to a knowledge base for reference.