Travel Consultant

• Jan 2017 - Present

Senior Travel Consultant

• Mar 2010 - Aug 2016

PLATFORM: Currently responsible for the quality check for the MI team which is based on close metrics to vouch , enhance, stabilize, update on quality and accuracy on Daily deliverables. • Setting client’s travel strategies to maximize savings opportunity with the help of data and reports example, Spend Analysis, Compliance Report, Business Reviews, Benchmark Report, Potential Savings Report and MI reports. • Offer higher level of consultative insight and solutions to both internal and external clients to achieve the account’s goals and objectives. • Execute various analysis reports example, Spend Analysis, Compliance Report, Business Reviews, Benchmark Report, Potential Savings Report and MI reports. • Managing a team of ten members and taking care of quality and accuracy of their daily deliverables. • Offer higher level of consultative insight and solutions to both internal and external clients to achieve the account’s goals and objectives • Set client travel strategies to maximize clients’ travel program savings opportunity • Continually demonstrate attention to detail and utilize quality control steps to ensure integrity of the data presented in reports and analysis. • Execute special projects and ad-hoc requests. • Assist in the design, development and implementation of new solutions and products for the team. • Execute end to end capacity management for the team. • Initiate process improvements & efficiency gains by identifying service delivery gaps and offering • Solutions for Advisory Services client deliverables. • Providing insightful MI reports/scorecard for clients using multiple Amex data sources (Card, Payments, and Business Travel) • Excellent execution of reporting and analysis in an accurate and timely manner. Show less

Senior Analyst

• Oct 2006 - Feb 2010

PLATFORM: Worked on Airline reservation system used for interfaces with GDS which supports travel refunds for major airlines for American Express travelers worldwide. • Worked on Airline Refunds through GDS- Sabre, Amadeus, Galileo • Refunding online tickets which needs lot of accuracy and expertise by going through the Fares rules and cancellation policy of any fare basis and refunds as per Airline norms. • Calling any required Airline for ticket status and also to resolve any old dispute between the Airline and customer. • We as a Travel Specialist analyze all situations and then reach to a final conclusion which helped customer to resolve query on good grounds with American Express and the Airline. • Managing a team of ten members and taking care of quality and accuracy of their daily deliverables. • Daily customer support and trouble shooting • Resolving agency debit/credit memos (ADM/ACM)Issued by Airline through Calls and GDS. • To keep constant touch with Airline through calls and emails for latest Updated policy status. • To provide best service to our customers and looking to their needs. • Solving for specific customer needs through customized reporting • Trained the New users. • Auditing of Global Airline tickets for refunds and collectable airport taxes related violations. • Auditing of commission adhering to standard IATA rules and Airline policies. • Designing and implementing process training, and responsible to mentor team to perform as per the SLA of the process. Show less

Prorate Analyst

• Mar 1997 - Oct 2006

(A Lufthansa commercial holding firm) PLATFORM: Worked in Yield management also known as revenue management for Lufthansa in Interline Billing Department of Proration and Fares Division. Process requires Fare Construction, Ticketing and other Revenue Accounting Skills. • Worked on sophisticated data management SAP, ensuring seamless data mining and transfer. • Handling of incoming debits and outgoing billings of Lufthansa and for other airlines. • To distribute revenue by using proration methodologies Special Proration Agreements(SPA) and by analyzing their claims. Settlement of disputes/billings with other airlines by analyzing their rejection and rebilling memos. Inspection of billed flight coupons, Flight Interruption manifest (FIM’s), PTA’s and Lost ticket billings (LTB’s). • Auditing of Airline coupons and Checking of fares, taxes and commission collected on ticket. • Involved in fares construction, calculation, and recalculation of itineraries and fare pricing, interpretation of fare rules along with resolving pricing issues. • Responsible for running quality checks and maintaining quality by delivering effective process training ,assisting team publishing weekly quality report and providing constructive feedback by timely monitoring and evaluating performance • Also worked as Tariff check specialist in (Fares Division) Department ,Job involves Studying, Checking, and Eliminating different types of malpractice done by the travel agents worldwide Show less

Traffic Supervisor

• Mar 1996 - Feb 1997

PLATFORM: Worked with this premier Aviation Company at Indira Gandhi International Airport which operates the ground handling part for international airlines. • Involves passenger and baggage handling, passenger luggage, • Check-in (for Passengers), and customer care. • Security check at the Aircraft door for ground handling staff. • Implementing security checks on baggage for all passengers. • Assisting Travellers on the arrival and depature of different Airlines • Checking Visa documents (Gulf Airlines) for all international travelers. • Handling cargo for all International Airlines.(Including Valuables like Gold) • Classification and distribution of passenger baggage, Dispatching of Flights. Show less