Fairmont Gold Supervisor

• Oct 2022 - Present

Guest Service Agent

• Mar 2022 - Present

Front Desk Agent

• Oct 2020 - Mar 2022

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. • Answered multi-line phone system to respond to inquiries and taking reservations over phone. • Using Syn-Xis PM to process reservations, check-ins and check-outs. • Posting room charges and taxes to guest accounts. • Processing all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures and completing shift reports. • Performing Night Audit and Reporting to Guest Service Manager and General Manager. Show less

Intern

• Aug 2017 - Jan 2018

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests. • Performed Wine service and Food service. • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise. • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized. • Adhered to company quality constraints and industry best practices for guest satisfaction. Show less