Bhalchandra Rege
Service Delivery manager at Galaxy Office Automation Pvt. Ltd.- Claim this Profile
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Bio
Experience
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Galaxy Office Automation Pvt. Ltd.
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India
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Information Technology & Services
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200 - 300 Employee
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Service Delivery manager
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Jun 2010 - Present
Mitigating and solving escalations with urgency and determinationCreating and periodically re-negotiating Service Level Agreements with the assistance of Sales and the maintenance line ManagerTranslating customer requirements into working instructions for Delivery; creating Procedure and Agreement Documents (PAD)Building and maintaining customer relationshipsManaging the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organizationProviding detailed reports as per an agreed schedule (or on request) Managing Technical & self Development Trainings for EngineersEnsuring that quality services are delivered with regard to the agreed SLAManaging Installations & escalations with PAN India support. Show less
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Service Delivery manager
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Jun 2010 - Present
Mitigating and solving escalations with urgency and determinationCreating and periodically re-negotiating Service Level Agreements with the assistance of Sales and the maintenance line managerTranslating customer requirements into working instructions for Delivery; creating Procedure and Agreement Documents (PAD)Building and maintaining customer relationshipsManaging the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organizationProviding detailed reports as per an agreed schedule (or on request) Managing Technical & self Development Trainings for EngineersEnsuring that quality services are delivered with regard to the agreed SLA Show less
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ServiceDelivery Manager
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2010 - 2013
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Service Delivery Manager
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2010 - 2013
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Service Delivery Manager
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2010 - 2013
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