Experience

Veritas Human Capital Consulting Pvt. Ltd.

• India
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Experience Executive

  • Jul 2014 - Present

  1-Coordinate with the Experience cell of Mumbai to note customer information of the priority customers. 2-Promote Extended Warranty & Road Side Assistance. 3-Take charge of the reported concerns and coordinate with the Dealership staff for an effective resolution. 4-Communicate with the customer on car delivery, TAT and other key information. 5-Create a delight factor by providing excellent customer service to the priority customers. 6-Report progress and concerns to the Experience cell on a daily basis 7-Be a single point of contact for the priority customer to handle all issues 8-Ensure discharge of the car with complete resolution. Show less



Jubilant FoodWorks Ltd.

• India
• Food & Beverages
• 700 & Above Employee

• Senior Customer Service Executive

  • Dec 2012 - May 2014

  Take orders from the customers via phone as well as in the dine in area for food items & beverages & also ensures upselling & achieving target. Ensure greeting to the customers in the restaurant. Escort customers to the tables & make arrangement as per required Present menus to the customers and answer questions about menu items, making recommendations upon request. Inform customers of daily specials. Serve food & beverages to the customers & prepare customized food items . Check with customers to ensure that they are enjoying their meals and take action to rectify any problems. Check with the executives regarding bills & payments. Ensure the premises cleaning during the operation hours. Ensure cleaning duties, such as sweeping and mopping floors, taking out trash, or checking and cleaning bathroom. Check availability of stocks & manage inventory. Provide training to the crew members for efficient productivity ,salesmanship & customer service. Event Management & local visit to various organizations for tie up. Show less



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Executive

  • Mar 2012 - Aug 2012

  To attend the inbound calls. To provide correct information regarding the Customers query. To solve the customers concern & escalate specific calls to the required departments. Acknowledge the customers about new & special tariffs & offers. To attend the inbound calls. To provide correct information regarding the Customers query. To solve the customers concern & escalate specific calls to the required departments. Acknowledge the customers about new & special tariffs & offers.