Assistant Store Manager

• Jan 2021 - Present

• Responsible for achieving the Sales and Profit goals in the store by creating a plan to deliver a Great Customer Experience in line with Retail Manager • Regularly analyze and follow up the Store’s Sales & Profit KPIs and take actions accordingly to maximize results • Set the hours plan in line with the sales budget • Together with the Store Team, ensure scheduling maximizes conversion within the frame of the hours plan • Prioritize and take actions in the store that have a clear impact on sales in line with Team and Retail Manager • Give input to the Retail Manager on the Store’s allocation to secure a good merchandising level according to sales • Ensure that Store’s execution continuously meets company standards and follow up using the Customer Experience Tool • Ensure Store Operations Best Practices are followed in store, according to the plan • Ensure customer service standards are delivered in the store • Ensure that the maintenance in the store is managed in a cost-efficient way and meets company standards and initiate actions accordingly • Actively prevent loss and ensure the Store Team follows appropriate guidelines and takes any appropriate action • Inform of any potential risks, threats and opportunities related to the competitor landscape Show less

• Apr 2019 - Jan 2021

• Sep 2018 - Mar 2019

• Jul 2015 - Aug 2018

• Responsible for managing the day-to-day operation of the stores• Setting customer service standards, and launching initiatives to hit sales targets• Developing and motivating a team, whist ensuring everyone adheres to company policies and procedures• Driving operational, visual merchandising highest standards in store• Monitoring and reviewing store performance on a regular daily, weekly and monthly basis• Deputizing in the absence of store managers, and doing everything possible to drive the business forward• Maximizing sales through effective merchandising and marketing• Recognizing and rewarding good staff performance• Working with the visual team to manage displays within store• Recruiting the right people with the right behaviors in to the right jobs and ensuring they are given access to the right training• Actively monitoring computer activity• Getting feedback and capturing data from customers Show less

• Feb 2012 - Jul 2015

• Leading and motivating colleagues in everything from stock replenishment, customer service right through to setting up displays and driving sales• Deputizing in the absence of store managers, and doing everything possible to drive the business forward• Leading, driving, energizing and motivating teams to do better• Planning and delivering initiatives for market growth• Providing a safe and secure retail environment for shoppers• Proposing and implementing promotions and specials offer• Deciding on service standards• Mentoring new staff• Controlling and maintaining the budget and expenditure• Implementing and managing the shops security and anti theft policies• Ensuring the store operates efficiently and effectively in all operational areas such as stock control and presentation Show less

• Feb 2012 - Jul 2015

• Developed and implemented new visual merchandising layout for entire sales floor• Planned and created floor displays and set up efficient process for changing to new promotional layouts that maximized time and space while minimizing impact on customers and sales• Managed inventory counts and coordinated with both vendors and management on deliveries• Optimized product availability with an eye for customer service, business efficiency, and storage space• Led monthly staff meetings to discuss new merchandise, upcoming sales, and layout changes• Partnered with store manager for in-stores layout• Mainly responsible for the visual representation of the shop floor by maintaining highest standards of visual proposition through use of new lines to continuously update and re-freshen the look of the stores Show less