Experience

ClaimsPro LP

• Canada
• Insurance
• 500 - 600 Employee

• • Jun 2023 - Present

• • Sep 2022 - Jun 2023

• • Aug 2021 - Sep 2022



Crawford & Company (Canada) Inc.

• Canada
• Insurance
• 100 - 200 Employee

• • Mar 2020 - Feb 2021

• • Mar 2019 - Mar 2020

• • Nov 2018 - Mar 2019



ClaimsPro LP

• Canada
• Insurance
• 500 - 600 Employee

• Desktop Liability Adjuster

  • Oct 2017 - Nov 2018

  - Adjusting municipal liability losses - Investigates losses by liaising with various municipal divisions, vendors and contractors - Maintain open communication with third-party claimants - Adjusting municipal liability losses - Investigates losses by liaising with various municipal divisions, vendors and contractors - Maintain open communication with third-party claimants



OTIP (Ontario Teachers Insurance Plan)

• Canada
• Insurance
• 400 - 500 Employee

• All-Lines Adjuster

  • Apr 2017 - Sep 2017

  - Adjusting auto and property losses for customers through OTIP/RAEO broker - Handles files directly on proprietary claims systems for insurers - Ensure that files are meeting customer service guidelines and expectations - Adjusting auto and property losses for customers through OTIP/RAEO broker - Handles files directly on proprietary claims systems for insurers - Ensure that files are meeting customer service guidelines and expectations



Crawford & Company (Canada) Inc.

• Canada
• Insurance
• 100 - 200 Employee

• • Jul 2016 - Mar 2017

  -Currently handling product and premises liability claims for large Canadian retailer-Handles large pending which also includes auto fleet and long-haul trucking-Licensed for several jurisdictions including AB, BC, MB, SK and NS

• • Jun 2015 - Jul 2016

  -Handled commercial auto losses for several accounts-Transitioned to handling personal lines property claims for a major insurer-Assisted team leader(s) with supervisory tasks such as escalations and file reviews

• • Jun 2013 - Jun 2015

  -Provided technical support and handled escalations-Ensured team adhered to various reporting guidelines-Responsible for commercial section of auto telephone adjusting team

• • Dec 2010 - Jun 2013

  -Handled claims for non-standard risk insurer-Transitioned to and handled several commercial accounts -Provided prompt and professional customer service



TD

• Canada
• Banking
• 700 & Above Employee

• Residential Claims Analyst

  • Aug 2009 - Mar 2010

  -Handled personal residential claims within financial authority on contract basis -Assisted colleagues within a call-centre environment -Complied with customer service standards -Handled personal residential claims within financial authority on contract basis -Assisted colleagues within a call-centre environment -Complied with customer service standards



RBC Insurance

• Canada
• Insurance
• 700 & Above Employee

• Inside Claims Advisor

  • May 2008 - May 2009

  -Handled intermediate to complex property claims within financial authority -Coordinated delegation of vendors, contractors and field adjusters to settle files -Maintained prompt and courteous service, either on phone or in person -Handled intermediate to complex property claims within financial authority -Coordinated delegation of vendors, contractors and field adjusters to settle files -Maintained prompt and courteous service, either on phone or in person



TD Insurance

• Toronto, Canada Area

• Claims Analyst

  • Jan 2006 - May 2008

  -Handled auto and property insurance claims in a call-centre environment -Provided empathetic and courteous atmosphere for claimants and callers -Maintained prompt and courteous service, either on phone or in person -Handled auto and property insurance claims in a call-centre environment -Provided empathetic and courteous atmosphere for claimants and callers -Maintained prompt and courteous service, either on phone or in person



Kingsway General Insurance Company

• Insurance
• 1 - 100 Employee

• Claims Adjuster

  • Jan 2005 - Sep 2005

  -Adjusted facility and motorcycle loss claims in accordance with company guidelines -Collected information from available outside sources to properly assign fault -Handled claims from initial contact to settlement and salvage transfer -Adjusted facility and motorcycle loss claims in accordance with company guidelines -Collected information from available outside sources to properly assign fault -Handled claims from initial contact to settlement and salvage transfer



Allianz Canada

• Toronto, Canada Area

• Claims Representative

  • Aug 2003 - Jan 2005

  -Adjusted personal automobile and commercial vehicle damage claims -Provided courteous and prompt service to claimants, brokers and vendors -Settled total losses and thefts in conjunction with company and policy procedures -Adjusted personal automobile and commercial vehicle damage claims -Provided courteous and prompt service to claimants, brokers and vendors -Settled total losses and thefts in conjunction with company and policy procedures