Senior Project Manager

• Nov 2017 - Present

Owner

• Mar 2009 - Dec 2020

Working on wedding videos, as well as dance recitals, corporate training videos, and computer graphics, just to name a few. also manage day-to-day operations and growing the business. Working on wedding videos, as well as dance recitals, corporate training videos, and computer graphics, just to name a few. also manage day-to-day operations and growing the business.

Quantitative analyst

• Jul 2014 - Nov 2017

Analysis of large data sets, particularly relating to the web and website behavior, as well as chat. Using SQL and Omniture for data, as well as excel and SSRS for visualization. Automating many manual tasks and creating self-service reporting to reduce analytics team workload. Analysis of large data sets, particularly relating to the web and website behavior, as well as chat. Using SQL and Omniture for data, as well as excel and SSRS for visualization. Automating many manual tasks and creating self-service reporting to reduce analytics team workload.

Creative Solutions Team

• Oct 2009 - Jul 2014

Handle phone technical support for customers, including both hardware and network issues. Job requires stellar customer service skills, and the ability to stay calm and de-escalate angry customers while fixing their issue. Joined the Business Support Team to handle special and escalated situations, and had time in title waived in order for me to be promoted early to Technical Support from Customer Service department. Handle phone technical support for customers, including both hardware and network issues. Job requires stellar customer service skills, and the ability to stay calm and de-escalate angry customers while fixing their issue. Joined the Business Support Team to handle special and escalated situations, and had time in title waived in order for me to be promoted early to Technical Support from Customer Service department.

Contributor

• Jun 2010 - Jul 2013

Write articles on current news stories, review products such as gaming accessories and video games. Write articles on current news stories, review products such as gaming accessories and video games.

Media Transfer Tech

• Nov 2008 - Oct 2009

Managed all shipping and receiving for the company, as well as responsible for transferring media between formats. Highly self-directed, responsible for keeping daily operations running smoothly. Had to stay highly flexible through rapidly changing processes and environment as the company grew. Managed all shipping and receiving for the company, as well as responsible for transferring media between formats. Highly self-directed, responsible for keeping daily operations running smoothly. Had to stay highly flexible through rapidly changing processes and environment as the company grew.

Technical Support

• Aug 2007 - Aug 2008

Worked closely with a team of people to ensure that the entire city school's computer system was up and running. This included on-site repair of hardware, as well as creating and installing images, network administration and phone support. Responsible for installing hardware in the classroom, including projectors, smartboards, printers, and computers. While at this position, developed a method using easily available and cheap hardware to emulate the function of a smartboard, allowing teachers to have an interactive projector screen for 1/10 the cost of a smartboard. Show less

Web Content Specialist

• Aug 2006 - May 2007

Worked to add content to websites using HTML, php, SQL, and JavaScript. Had to solve many technical issues and work with the graphic designer to accomplish their vision for the sites functionality. Worked to add content to websites using HTML, php, SQL, and JavaScript. Had to solve many technical issues and work with the graphic designer to accomplish their vision for the sites functionality.