Quality Assurance Quality Control Manager

• Nov 2022 - Present

Quality Assurance Quality Control Manager

• Nov 2022 - Feb 2023

Quality Assurance Manager, Procurement and Project Manager

• Dec 2020 - Apr 2022

Senior Quality and Process Improvement Specialist

• Feb 2018 - Mar 2020

● Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely manner ● Created project progress reports monthly and quarterly to NRCan regarding ISO 50001:2015 progress, while implementing energy consumption monitoring system to track plant energy usage ● Spearheaded decision making on curtailments and 500Kw monthly targets in order to maintain Class A and save on energy bills, while performing root cause and corrective action analysis ● Coordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely manner ● Resolved common issues by determining the needs of the clients and offering favorable solutions ● Developed and revised procedures, work instructions, flowcharts, forms, templates, checklists, worksheets, and other production and process related documentation as required ● Assisted in ensuring quality and regulatory compliance in accordance with documented procedures for all aspects of functional responsibility ● Supported the production and shipping department with quality issues on a daily basis ● Trained and led in the continual growth and development of the current and newly hired personnel ● Coordinated and managed multiple projects that support Operational Excellence ● Implemented and ensured compliance with all operating procedures, processes and policies Achievements Snapshot ● Successfully conducted internal audits as per Quality Management System and reviewed internally produced documents, while maintaining quality management system as per ISO 9001: 2015 standard ● Implemented ISO 50001:2018 Energy Management System from scratch and achieved ISO certification ● Completed and hosted ISO internal and 3rd party audits on a regular basis to improve the processes in place, while approving certificates from 3rd party calibration services for all the equipment Show less

Project Manager

• Jan 2017 - Feb 2019

● Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passion● Devised forms, instructions and procedures for all the processes within Armor Canada from scratch● Created Quality Manual, Site SWOT, Versatility Matrix, Corrective and Preventative Actions Database and all other necessary documents required for ISO certification● Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelines● Increased quality dramatically through the continual application of robust and strong work ethic● Exceeded targets, team goals and overall organizational objectives with strong drive and focus● Established mock audits and actual audit for ISO 9001 certification and obtained ISO 9001 certification with no major weak points● Routinely obtained quotes from various ISO certification bodies and finalized to one registrar and reduced the cost and number of audit days required● Created documentation for ISO 14001 and OHSAS 18001 (14001), while managing summer intern student sent from Armor headquarters in France● Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion ● Developed strong functional and operational knowledge throughout the process in a professional and conducive mannerAchievements Snapshot● Spearheaded the project in an efficient and timely manner and successfully met all the deadlines required before obtaining the certification● Assigned tasks and action items to all process leaders inside Armor Canada and ensured the whole team participated by organizing regular meetings on the project status● Collaborated with managers operation managers, directors, VPs and lead auditors from Armor USA, France, Brazil, Mexico, Colombia and Africa Show less

Quality and Process Specialist

• Nov 2017 - Jan 2019

● Investigated customer complaints, conducted a root cause analysis and developed corrective actions (CAPA,ICAR)● Prepared RMA process flow to make the returns from the customers more easier to track● Tracked customer claims on salesforce and performed testing on returned product to find root cause, while recording all outcomes and discrepancies of testing by verifying the testing methods● Calibrated lab equipment and purchased new equipment in order to improve testing quality and make the process more convenient● Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed ● Maintained quality service by following company policy and procedures ● Created strong relationships and viable connections with vendors and dealers ● Contributed to team effort by accomplishing productivity goals and team objectives ● Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals ● Completed a one-week quality and application training for thermal transfer ribbons usage and application at Armor headquarters in Nantes France● Completed a second one-week training on thermal transfer ribbons application and usage at Armor USA● Successfully presented Armor Canada in annual global quality meeting in Brazil and shared Armor Canada’s success with all other subsidiaries● Conducted daily quality audits/spot checks on all slitting machines, core cutting, packing, shipping and receiving● Issued deviations for non-conforming products and worked closely with the operators to bring the product within conformity and BOM specs● Attended regular operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution ● Utilized critical thinking and expert communication to solve problems during irregular situations Show less

Quality Assurance Engineer

• Jul 2016 - Oct 2018

¥ Trained Jabil quality manager, quality engineer and quality technicians on RM2 quality processes, testing methods and inspection¥ Supervised the transition of RM2 equipment and machinery from Canada to Mexico¥ Consulted the Mexican team and implemented new quality processes to improve the production¥ Developed test methods using ASTM and ISO standards, technical procedures and quality control documentations to achieve the perfect results¥ Interpreted technical specifications, work instructions, engineering/schematic drawings and confers with production, management or engineering staff to define and update quality and reliability standards. ¥ Worked side by side with the continuous improvement team by addressing the problems and suggesting solutions¥ Designed gauges, fixtures, dies, injection boxes, mandrels and performed run at rates to improve the efficiency of the lines Show less

Quality Assurance Engineering Technician

• Jan 2014 - Jul 2016

¥ Performed mechanical testing (flexural, compression, tensile and impact), ignition loss testing, static rack support bending, lap shear testing, adhesive ratio checks, adhesive hardness testing, chrome thickness testing, hardness testing, aversion testing, adhesion bond testing and film thickness testing¥ Performed receiving inspection on all the incoming dies, Injection boxes and incoming parts from outside suppliers by using various GD&T tools¥ Worked with both very sophisticated automated and manual testing equipment under the supervision of the quality assurance manager¥ Supervised the second shift, took decisions, gave dispositions on holds and worked collaboratively with production managers and supervisors on the floor to achieve the best quality products¥ Developed test methods using ASTM and ISO standards, technical procedures and quality control documentations to achieve the perfect results¥ Assisted in designing gauges, fixtures, dies, injection boxes, mandrels and perormed run at rates with the quality assurance engineer¥ Maintained and kept the laboratory clean, performed preventative maintenance on the equipment and kept the laboratory equipment clean and functional¥ Updated equipment and gauge logs on regular basis and separated equipment that needed service or calibration¥ Performed daily inspection on all the profiles, raw materials, adhesives and supported quality inspectors by taking the lead ¥ Worked side by side with the continious improvement team by addressing the problems and suggesting solutions Show less

Reasearch Laboratory Technician

• Mar 2012 - Feb 2014

• Trained Post-Doctoral Fellows, PhDs, Masters and undergraduate researchers to operate Co-Injection, Injection Molding, Extruder, Compounder and Universal testing Machines; and assisted them in completing their projects • Set-up Extruders, Pelletizers, Injection Molding, Compression Molding and Testing machines for Students • Ran tests for Faculty, Post-Doctoral Fellows and other research scientists and reported the results • Placed order, Repaired, maintained, modified and installed new equipment in five different University laboratories • Worked as part of a team to arrange seminars and research events for professors, students, employees and employers for the polymer industry • Monitored logbooks on equipment use and generated invoices for each researcher on monthly basis; scheduled weekly progress plan for each laboratory and prepared report for the Director • Processed raw materials using extruder, injection and co-injection, mini compounder, HAAKE Polylab mixer, HAAKE Minilab with Minijet, heated hydraulic press, environmental chamber, film extruder and compression molding machines to produce samples for testing • Conducted polymer characterization using a range of testing equipment including Universal Testing Machine, Thermomechanical Analyzer, Thermogravimetric Analyzer, Dynamic Mechanical Analyzer, Differential Scanning Calorimeter, Moisture Analyzer Melt Flow Indexer, Water Vapor Permeability tester, Gardner Impact Tester, Dart Drop Impact Tester and Monitor Impact Tester; and reported to the Director of BDDC Show less

Manager (Seasonal)

• May 2008 - Feb 2012

¥ Assembled and repaired mechanical, electrical and sports goods and checked the assemblies and subassemblies for proper functioning and proper alignment ¥ Used various types of power tools to diagnose, repair and assemble products ¥ Managed 12 employees on a daily basis to ensure the products were ready to be delivered to the client on time ¥ Reviewed invoices to ensure accuracy of billings and evaluated profitability of contracts ¥ Prepared schedules and assigned the required number of employees for each different job and sent employees to different job sites Show less

Mechanical Engineering Intern

• Jan 2007 - Nov 2007

• Checked complete track and structure on daily basis and made sure the ride and it’s structures are safe for the public before giving a go ahead • Performed daily preventative maintenance checks on fiberglass slides, rides and equipment tools • Checked all fasteners for tightness and kart frame for damage on daily basis • Repaired slides, boats and carts using fiberglass and resin. • Designed molds using AutoCAD, Inventor and solid works • Assisted in providing technical support for all festivals, concerts, group sales events, Park’s fireworks presentations and more Show less

Mechanical Engineering Intern

• Jan 2005 - Sep 2005

Provided technical and engineering support to field sales force by responding to requests • Used AutoCAD to develop drawings of parts needed for equipment and sent drawings to die shop for development • Conducted and participated in field testing of new equipment • Prepared written recommendations and certifications to customers • Created new blueprint drawings using AutoCAD and updated archived blueprints of the company • Troubleshot the Hydraulic, Pneumatic and Ventilation System of the Plant using PLC programs Show less