Experience

Trusted Mission Solutions Inc. (acquired by Alpha Omega Integration, LLC)
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Tier II Desktop Support

  • Feb 2023 - Present

Booz Allen Hamilton
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• Jr Windows NOC Technician

  • Sep 2021 - Oct 2022

SAVA, LLC
• United States
• Information Technology & Services
• 1 - 100 Employee
• Jr NOC System Admin - DoJ

  • May 2020 - Sep 2021


CACI International Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Administrator - DoS Clearance

  • Apr 2018 - May 2020

  Oversee numerous users to resolve IT related issues with hardware and software. Assist in maintaining system security and data integrity. Assigns passwords and monitors use of resources. backs up files to respond to management request for information. Support and maintain 27,000+ desktops withing the state department domain. Oversee numerous users to resolve IT related issues with hardware and software. Assist in maintaining system security and data integrity. Assigns passwords and monitors use of resources. backs up files to respond to management request for information. Support and maintain 27,000+ desktops withing the state department domain.



SAIC

• Defense and Space Manufacturing
• 1 - 100 Employee

• Telecom Technical Support III-DoS

  • Mar 2017 - Apr 2018

  •Process all New, Move, Change, and Disconnect orders for Data and Voice services customers.•Enter and update internal systems with order service detail information.•Track order status and provide timely updates to customers.•Document clear and concise notes related to order activities in the internal databases to ensure that the customers can view the most current status of an order. •Work closely with Voice and Data teams to meet the customer’s day-to-day requirements.•Answer customer calls for queries regarding order status activities.•Provide high quality customer service and timely product delivery.•Serve as the primary point of contact for all internal customer expectations to complete each order within the standard intervals or better. Show less

• Service Desk Technician II (Department Of State)

  • Jan 2016 - Mar 2017

  Perform device actions with RemedyPerform troubleshooting with usersPerform provisioning with usersConfigure JavaConfigure Citrix receiverTutor users on mobile devicesPerform customer liaison activitiesEnter data into the inventory tracking systemAdd account information into Active DirectoryAdd new accounts in the correct Citrix Access Gateway membershipVerify account statusEscalate service request if necessary



Cogent Communications

• United States
• Telecommunications
• 700 & Above Employee

• Corporate Network Infrastructure Account Manager

  • Sep 2015 - Jan 2016

  Over View Of Cogent: Cogent is a multinational Tier 1 Internet Service Provider consistently ranked as one of the top five networks in the world. Our primary service offering consists of Internet access and data transport, offered over our award-winning fiber optic, IP data-only network, along with colocation in any of our 50 Internet data centers. We service two customer segments: "Corporate" (small businesses to Fortune 100 companies) and "NetCentric" (Carriers / Service Providers and Application / Content Providers, whose businesses rely primarily on Internet access. Show less



Freddie Mac

• United States
• Financial Services
• 700 & Above Employee

• Call Center Representative

  • Jul 2014 - Sep 2015

  Make sure that financial institutions have mortgage money to lend Make it easier for consumers to afford a decent house or apartment Stabilize residential mortgage markets in times of financial crisis To fulfill this mission, Freddie Mac conducts business in the U.S. secondary mortgage market – meaning we do not originate loans – and works with a national network of mortgage lending customers. We have three business lines: a Single Family Credit Guarantee business for home loans; a Multifamily business for apartment financing; and an investment portfolio. Show less



h.h. gregg

• United States

• Electronic Sales Associate

  • Mar 2014 - Jun 2015

  Develop many relationships with customers to enhance customer loyalty Negotiate prices with customers to ensure customer retention Observe the quality of over 5 brands of televisions to help the customers find what was the best fit for them Develop many relationships with customers to enhance customer loyalty Negotiate prices with customers to ensure customer retention Observe the quality of over 5 brands of televisions to help the customers find what was the best fit for them