IT Manager

• Mar 2023 - Present

Information Technology Supervisor

• Jul 2021 - Mar 2023

Staff :- Leading all IT staff in Kurdistan, Demonstrate and ensure DNO IT Values in the team, Appraising and following up on all staffensuring performance, Ensuring capacity, and drive competence development for staff.Service Design :- Liaison with all stakeholders in Kurdistan capturing their needs, Educate and communicate existing IT servicesdelivered to stakeholders and users, Scope initiatives needed for the DNO Kurdistan operation utilizing competencies across theentire DNO-IT organization, Present and conclude on initiatives with all stakeholders.Service Transition :- Lead Projects, Stakeholder management for project where IT Supervisor is the customer, Ensure changemanagement process is followed.Service Operation :- Oversee management and handling of requests and incidents, Ensure redundancy tests, Be hands on o Ensureinventory management, Go straight into all challenges with courage and honesty, Serve DNO.Technology :- Communicate to all competency groups quality of current designs and solutions, Educate DNO IT organization onoperational reality in Kurdistan. Show less

IT Support Specialist

• Mar 2019 - Jul 2021

Installing and configuring computer hardware, software, systems, networks, printers and scanners.Monitoring and maintaining computer systems and networks.Providing technical support across the company (this may be in person, remotely or over the phone).Account creation for new joiners.Repairing and replacing equipment as necessary.training more junior staff members.Train staff in network systems including phones, emails, print, security, and other application system.Assist in setup/ changes to setup of new video conference systems, in cooperation with Corporate IT and video/ telecom serviceprovider.Setup mobile phones, corporate IP phones and satellite phones for the users.Technical support for a multiple server LAN/WAN environment based. Show less

Network Administrator

• Nov 2015 - Mar 2019

1.Provide direct technical support for a multiple server LAN/WAN environment based on Windows 2003, 2008Servers;2.Ensure the safety and security standards used in server room;3.Install and maintain internet connections for IOM’s offices in Erbil area;4.Install and administer various system and network components, including access to Internet, protectionagainst viruses etc.;5.Administer and maintain the main servers (DHCP, DNS, Domain Controller, Servers Backup, Print, and File);6.Administer and maintain the CISCO firewalls, routers, switches, VLANs, VPN;7.Maintain an accurate and up-to-date inventory of the IT equipment and software licenses;8.Ensure that the communication infrastructure and video conference system of the office is appropriatelyestablished and function smoothly to ensure the proper of operations;9.Prepare and compensate for electricity fluctuations;10.Ensure helpdesk and user support available for the staff and offices in Erbil area;11.Issuing IOM ID for sub contracted staff. Show less

Senior IT Assistant

• Nov 2014 - Nov 2015

1.Setup & Maintain the IT equipment for the users and offices within the HUB’s AoR (Area of Responsibility).2.Install & Maintain internet connections for the IOM Iraq offices in the HUB.3.Helpdesk for the staff & Satellite offices within HUB’s AoR.4.Plan the installation, operation and administration of the security of the various system and networkcomponents, including access to internet, protection against viruses, etc.5.Provide the user support for the MS windows and MS office, as well as for other programs used in the HUB.6.Analyze computer systems; recommend new systems and/or enhancement in the functionality of the existingsystems.7.Maintain an accurate and up-to-date inventory of the IT equipment & software licenses for IOM Iraq offices inthe HUB.8.Assist in the maintenance of systems, sub system and modules for the mission databases in accordance withthe needs and requirements of each programme and project.9.Provide user support, training to use, operation, maintenance of the databases and assist in theimplementation of all auxiliary sub-systems and modules. Show less

IT Network Manager

• Nov 2013 - Nov 2014

1.Responsible for IT related tasks within Company. 2.Setup and maintain The IT Equipment. 3.TELES iSwitch System (VIOP System) 4.Terminus Billing System 5.Install and administer various system and network components 6.Network monitoring 7.Incident response 8.Communications management 9.Reporting problems 10.responsible for monitoring power failures, communication line alarms (such as bit errors, framing errors, linecoding errors, and circuits down) and other performance issues that may affect the network, and track detailsabout the call flow. Show less