Experience

Impac Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Administrator

  • Jun 2008 - Present

  Advise project leads on and manage schedules for 60+ consultants weekly to optimize deliverables.• Execute operations initiatives including implementing new systems, system enhancements, research and analysis, mapping process flows, and creating workflows.• Serve as the functional administrator for CRM On Demand, Oracle Sales Cloud, Confluence, and JIRA and perform related upgrades to systems and associated plug-ins.• Train teams on internal systems and processes ongoing and as part of our Onboarding initiative.• Provide reports and project and work-force analysis reports to the c-suite.



Hewitt Associates

• United States
• 1 - 100 Employee

• Project Manager

  • Feb 1998 - Oct 2004

  Strategically managed a team of six immediate associates, delivering outsourced health and welfare administration for several Fortune 500 companies, with both active, union (IBEW, UWUA, UNITE), and retiree populations.• Managed various projects included annual enrollment, data conversions, 5500’s, third-party conversions, carrier conversions, payroll conversions, Internet implementations, Summary Plan Descriptions (SPDs), and Summary of Material Modifications (SMM) distributions and communication strategies.• Customized solutions required by clients’ design changes, mergers and acquisitions while meeting all compliance guidelines for Sarbanes-Oxley, COBRA, ERISA, FMLA, HIPAA, and Section 125 plans.• Trained Benefits Center personnel of a large regional utility company on the administration of their benefit plans, including plan content and system use.• Perform compliance testing and auditing included Section 129 non-discrimination testing.