Experience

XACT Telesolutions

• Enrollment Coach

  • Aug 2013 - Present

  • Respond to inquiries regarding prospective and active college students’ degree plans, exam registration and course registration, by inbound calls, email or chat. • Update student’s file information and facilitate transfers to Counselors or Advisors. • Screen prospective students to determine eligibility for program of interest. • Research solutions and attempt to resolve cases on first contact. • Facilitate outbound calls to prospective students to determine interest and answer detailed questions pertaining to the programs offered by College. Show less



Earl Daniel Smith, Jr., P.C.

• Legal Secretary / Office Manager

  • Aug 1989 - Jun 2011

  • Managed administrative tasks for two attorneys, in a strictly confidential manner. • Worked with Manager in writing and placing job vacancy ads. • Assisted with screening resumes, interviewing candidates and assisted with selecting new candidates for employment. • Provided clear, effective, timely and constructive feedback to management on candidate interviews. • Conducted new employee orientations, ensuring all necessary forms and documents were completed. • Trained and mentored junior secretaries, ensuing compliance and success. • Composed and revised legal documents for attorneys, including letters, depositions, and court filings. • Specialized in Workers’ Compensation, Social Security and Probate proceedings. • Answered direct attorney phone lines and acted as a liaison between clients and attorneys. • Scheduled appointments and briefings for attorneys, as well as tracked and maintained busy attorney schedules. • Tracked and accounted for client expenses, included writing checks and balancing business and escrow accounts. • Ensured legal documents were processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines. • Scheduled travel arrangements for attorneys. • Filed and archived documents in compliance with Federal and State documentation laws. Show less