Experience

Vets Plus, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2021 - Present

  Night Audit/Front Desk Agent (51 rooms)- Reservations, check-ins, check-outs, processing and closing the business day. Utilizing spreadsheets for active revenue reporting, inventory, labor reports, supplies, tracking down cash overages and shortages, updating room revenue and updating websites and portals with accurate information on occupancy. I am the only one on-site during the overnight hours, so guest protection, security, and confidentiality is of the utmost importance.

• Customer Service Representative

  • Apr 2021 - Present

  Administrative Assistant, Order Entry, Billing, Client Communications, End User Communications, Invoicing, Reports, Recalls, Material Allocations and various Supply and Demand issues.



Best Western Plus

• Eau Claire, Wisconsin Area

• Night Auditor/Front Desk Agent

  • Apr 2015 - Dec 2017

  Front Desk Agent: Taking reservations for walk-ins, over the phone, or processing on-line travel agency rentals. Night Auditor: Closing end of day accounting, auditing those costs and revenue and ensuring all accounts are balanced. Front Desk Agent: Taking reservations for walk-ins, over the phone, or processing on-line travel agency rentals. Night Auditor: Closing end of day accounting, auditing those costs and revenue and ensuring all accounts are balanced.



Sleep Inn and Suites Hotel

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Front Desk Agent/ Night Auditor

  • Oct 2013 - Mar 2015

  Part-time Night Auditor, fill in for other shifts, taking reservations, verifying on-line purchases, checking inventory, laundry, and various reports. (Choice Hotel property) Part-time Night Auditor, fill in for other shifts, taking reservations, verifying on-line purchases, checking inventory, laundry, and various reports. (Choice Hotel property)



My Receptionist

• United States
• Telecommunications
• 200 - 300 Employee

• Virtual Receptionist

  • 2011 - 2013

  Telephone receptionist for any services that may need after hours or emergency services (Vets, doctors, HVAC, plumbing, etc.). Also set appointments and ordered gift certificates via infinity and appointments plus programming. Telephone receptionist for any services that may need after hours or emergency services (Vets, doctors, HVAC, plumbing, etc.). Also set appointments and ordered gift certificates via infinity and appointments plus programming.



North Country Media

• Traffic and Billing

  • May 2007 - Dec 2009

  This front office job included tracking of all advertising for radio station and "public access" station (usually channel 3 on your cable system). Collated traffic orders, set scheduling per parameters, assisted in billing and wrote most copy for commercials. This included meeting or exceeding parameters for "coop" advertising and clearing of affidavits for programming. This was in addition to morning show responsibilities. I was on-air from 430a till 11a, then went to the front desk location. This front office job included tracking of all advertising for radio station and "public access" station (usually channel 3 on your cable system). Collated traffic orders, set scheduling per parameters, assisted in billing and wrote most copy for commercials. This included meeting or exceeding parameters for "coop" advertising and clearing of affidavits for programming. This was in addition to morning show responsibilities. I was on-air from 430a till 11a, then went to the front desk location.



KCAJ Radio/North Country Media

• Roseau, MN

• Assistant Station Manager

  • May 2007 - Dec 2009

  Traffic, Billing, On-Air, Promotions, Music Programming, Recruitment, Personality Growth, and Production Traffic, Billing, On-Air, Promotions, Music Programming, Recruitment, Personality Growth, and Production



WARROAD PIONEER (WEEKLY NEWSPAPER)

• Warroad, MN

• Administrative Assistant

  • Oct 2001 - Nov 2009

  Prepared copy for weekly newspaper, maintained subscription databases, authored a specialty column, assisted in editing, and formatted most articles for print. Prepared copy for weekly newspaper, maintained subscription databases, authored a specialty column, assisted in editing, and formatted most articles for print.



Border Broadcasting

• Warroad, MN

• Radio Broadcasting

  • Aug 1999 - May 2007

  On air responsibilities, maintaining public files for FCC paperwork, remote broadcasting, filling in when front desk needed help. Some scheduling of commercials, copywriting and production. Research on current events and pop culture, and assisted in programming. On air responsibilities, maintaining public files for FCC paperwork, remote broadcasting, filling in when front desk needed help. Some scheduling of commercials, copywriting and production. Research on current events and pop culture, and assisted in programming.



Broadcast Entertainment Corporation (KKYC-KICA-KMUL)

• Clovis, NM and Muleshoe, TX

• Radio Broadcasting

  • May 1998 - Aug 1999

  Traffic, billing, air-shifts on multiple radio station (some live and some pre-recorded), programmed talk radio, copy writing, promotions, remote broadcasting, interviewing and preparing specialty shows. Traffic, billing, air-shifts on multiple radio station (some live and some pre-recorded), programmed talk radio, copy writing, promotions, remote broadcasting, interviewing and preparing specialty shows.