Sales Manager

• Feb 2019 - Present

Customer Service Specialist / Fine Dining Trainer

• Apr 2018 - Dec 2018

Serviced guest needs and anticipated their needs before they had to ask them. Handled payment tractions between establishment and guests. Worked closely with teammates Trained new employees, then reported my observations and recommendations of newly hired employees to management. Serviced guest needs and anticipated their needs before they had to ask them. Handled payment tractions between establishment and guests. Worked closely with teammates Trained new employees, then reported my observations and recommendations of newly hired employees to management.

Customer Service Specialist / Fine Dining Trainer

• Jan 2003 - Jan 2006

Greet guests promptly and courteously, reviews specials, menu options and serves as a liaison for Consensus Building & Teaming management and employees. Provide extreme customer service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items. Critical Decision Making Maintain service station, before, during and after shift to ensure proper set-up and cleanliness. Complete the order taking process and inputs the order into the Point of Sale computer. Confirm ready orders for accuracy and runs the order from kitchen to guest, as part of team service. SYSTEMS KNOWLEDGE Served as lead cocktail server and banquets coupled with training new staff in all aspects of restaurant serving. Microsoft Office Suite. Show less

Behavior Specialist

• Jan 1998 - Jan 2006

Windows Operating System Implemented programs based on ABA principles that increased communication, self-help, social and play skills. Managed inappropriate behaviors that occurred throughout patient interactions. Windows Operating System Implemented programs based on ABA principles that increased communication, self-help, social and play skills. Managed inappropriate behaviors that occurred throughout patient interactions.