Beverly Dudley
VP, Customer Experience at Accounting Seed- Claim this Profile
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German Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Shobana Muthukrishnan
Bev possesses a unique combination of empathy, communication skills, and customer focus that makes her an exceptional Customer Success leader. One of the greatest strengths is the ability to think critically and strategically about Customer Success. Bev has been a huge source of support to my team and I and has set an example to collaborate across regions with laser sharp customer focus. I have had one of the best interviews with Bev, and is a major reason for why I joined Dataiku. She has always been a leader I look up to, both personally and professionally.
Hadrien S
I highly recommend Beverly as a leader and mentor. During my time working with her at Dataiku, she consistently displayed exceptional qualities such as approachability, positivity, and the ability to navigate a fast-paced startup environment. She has been, and remains a valuable mentor, offering guidance and support in professional and personal matters. Her leadership skills are evident, as she inspired and motivated her team to achieve success. Beverly's ability to create a positive and inclusive environment, even in the ever-changing startup landscape, was awe-inspiring. I have no doubt that Beverly will continue to make a positive impact in any future endeavours.
Shobana Muthukrishnan
Bev possesses a unique combination of empathy, communication skills, and customer focus that makes her an exceptional Customer Success leader. One of the greatest strengths is the ability to think critically and strategically about Customer Success. Bev has been a huge source of support to my team and I and has set an example to collaborate across regions with laser sharp customer focus. I have had one of the best interviews with Bev, and is a major reason for why I joined Dataiku. She has always been a leader I look up to, both personally and professionally.
Hadrien S
I highly recommend Beverly as a leader and mentor. During my time working with her at Dataiku, she consistently displayed exceptional qualities such as approachability, positivity, and the ability to navigate a fast-paced startup environment. She has been, and remains a valuable mentor, offering guidance and support in professional and personal matters. Her leadership skills are evident, as she inspired and motivated her team to achieve success. Beverly's ability to create a positive and inclusive environment, even in the ever-changing startup landscape, was awe-inspiring. I have no doubt that Beverly will continue to make a positive impact in any future endeavours.
Shobana Muthukrishnan
Bev possesses a unique combination of empathy, communication skills, and customer focus that makes her an exceptional Customer Success leader. One of the greatest strengths is the ability to think critically and strategically about Customer Success. Bev has been a huge source of support to my team and I and has set an example to collaborate across regions with laser sharp customer focus. I have had one of the best interviews with Bev, and is a major reason for why I joined Dataiku. She has always been a leader I look up to, both personally and professionally.
Hadrien S
I highly recommend Beverly as a leader and mentor. During my time working with her at Dataiku, she consistently displayed exceptional qualities such as approachability, positivity, and the ability to navigate a fast-paced startup environment. She has been, and remains a valuable mentor, offering guidance and support in professional and personal matters. Her leadership skills are evident, as she inspired and motivated her team to achieve success. Beverly's ability to create a positive and inclusive environment, even in the ever-changing startup landscape, was awe-inspiring. I have no doubt that Beverly will continue to make a positive impact in any future endeavours.
Shobana Muthukrishnan
Bev possesses a unique combination of empathy, communication skills, and customer focus that makes her an exceptional Customer Success leader. One of the greatest strengths is the ability to think critically and strategically about Customer Success. Bev has been a huge source of support to my team and I and has set an example to collaborate across regions with laser sharp customer focus. I have had one of the best interviews with Bev, and is a major reason for why I joined Dataiku. She has always been a leader I look up to, both personally and professionally.
Hadrien S
I highly recommend Beverly as a leader and mentor. During my time working with her at Dataiku, she consistently displayed exceptional qualities such as approachability, positivity, and the ability to navigate a fast-paced startup environment. She has been, and remains a valuable mentor, offering guidance and support in professional and personal matters. Her leadership skills are evident, as she inspired and motivated her team to achieve success. Beverly's ability to create a positive and inclusive environment, even in the ever-changing startup landscape, was awe-inspiring. I have no doubt that Beverly will continue to make a positive impact in any future endeavours.
Experience
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Accounting Seed
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United States
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Software Development
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1 - 100 Employee
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VP, Customer Experience
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Apr 2023 - Present
Lead the Customer Experience team globally --implementations, support, training, customer success. My team is responsible for the care and nurturing of our growing customer portfolio across the world. Building a team based on metrics--retention, upsells, response time, case resolution time, and overall customer satisfaction. Adopted the Vitally CS platform. Implemented customer journey playbooks. New training UI and program. Lead the Customer Experience team globally --implementations, support, training, customer success. My team is responsible for the care and nurturing of our growing customer portfolio across the world. Building a team based on metrics--retention, upsells, response time, case resolution time, and overall customer satisfaction. Adopted the Vitally CS platform. Implemented customer journey playbooks. New training UI and program.
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Owner/Consultant
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Dec 2022 - Apr 2023
While I explore my next FT home, I can provide short-term consulting focusing on all things Customer Success: establishing and growing a CS team, defining metrics and outcomes, organization options, cross-functional relationships, playbooks, and more. While I explore my next FT home, I can provide short-term consulting focusing on all things Customer Success: establishing and growing a CS team, defining metrics and outcomes, organization options, cross-functional relationships, playbooks, and more.
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Dataiku
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United States
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Software Development
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700 & Above Employee
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VP, Customer Success
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Jan 2022 - Nov 2022
>> Led the Americas Customer Success team, setting the strategy, prioritizing objectives and key results, and executing tactically. >> Scaled the Customer Success team from 4 to 30+ FTEs introducing tiers and additional roles. Hired, coached, and mentored a team of CSMs passionate about helping customers get the most from their investments in Dataiku. >> Managed a portfolio of multi-million accounts across all industries and verticals to drive attainment of… Show more >> Led the Americas Customer Success team, setting the strategy, prioritizing objectives and key results, and executing tactically. >> Scaled the Customer Success team from 4 to 30+ FTEs introducing tiers and additional roles. Hired, coached, and mentored a team of CSMs passionate about helping customers get the most from their investments in Dataiku. >> Managed a portfolio of multi-million accounts across all industries and verticals to drive attainment of growth, value realization, and retention targets. >> Quadrupled customers and ARR with 95% retention in less than four years. Consistently exceed CSAT, retention, and NNARR targets YOY.
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Regional Vice President of Customer Success, Americas
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Jan 2021 - Jan 2022
>> Cultivated relationships with a portfolio of Canada to LatAm enterprise accounts, facilitating onboarding and driving adoption. >> Collaborated with clients to develop 2- to 5-year roadmaps supporting SAS integration. >> Advocated for customers cross-functionally, serving as the primary customer touchpoint, handling all inquiries, issues, and escalations >> Achieved 94% client retention rate supporting large global, multi-million dollar accounts… Show more >> Cultivated relationships with a portfolio of Canada to LatAm enterprise accounts, facilitating onboarding and driving adoption. >> Collaborated with clients to develop 2- to 5-year roadmaps supporting SAS integration. >> Advocated for customers cross-functionally, serving as the primary customer touchpoint, handling all inquiries, issues, and escalations >> Achieved 94% client retention rate supporting large global, multi-million dollar accounts in manufacturing, health & life sciences, pharma, FinServ. Continuing to expand our Customer Success team, exploring new roles and support that enhance and accelerate the customer experience.
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Director of Customer Success--Americas
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Jul 2020 - Jan 2021
Building upon our strong foundation of incredible support. We focus on the customer journey--working on success plans jointly with our champions, advocating for our clients, building authentic relationships, ensuring a positive and impactful customer experience. It's been a blast to build our team from a few US CSMs to a network of CSMs across the Americas.
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Regional Leader, Customer Success-- US East
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Jan 2019 - Jun 2020
Ensuring a best-in-class experience for our customers along the entire life-cycle.
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SAS
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United States
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Software Development
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700 & Above Employee
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Principal Customer Success Manager/Advisory CS Leader
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Jan 2014 - Jan 2019
I am dedicated to ensuring ongoing positive customer relationships through: - Advocating - I get questions answered, issues resolved and opportunities realized. - Connecting - I connect custsomers with the appropriate SAS resources (R&D feedback, product development and marketing input, peer-to-peer connections within the industry and i connect SAS users within organizations to encourage the sharing of best practices and to build community - Empowering - help customers get the… Show more I am dedicated to ensuring ongoing positive customer relationships through: - Advocating - I get questions answered, issues resolved and opportunities realized. - Connecting - I connect custsomers with the appropriate SAS resources (R&D feedback, product development and marketing input, peer-to-peer connections within the industry and i connect SAS users within organizations to encourage the sharing of best practices and to build community - Empowering - help customers get the most from their software investment via my network of SAS technical resources; I want customers to be successful and I have access to resources for them. My current focus is on large Automotive OEMs.
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Customer Success Manager
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Jun 2010 - Feb 2014
I work with several account teams to support large SAS customers. 2010-early 2013 I supported Health & Life Science accounts (health insurance companies, pharma, and research organizations). March 2013 I moved from supporting to HLS account to support Energy accounts--utilities and oil & gas. My role is to help SAS customers leverage their SAS software. I provide them with updates on new SAS releases and functionality. I connect them with SAS support (Tech Support, Contracts… Show more I work with several account teams to support large SAS customers. 2010-early 2013 I supported Health & Life Science accounts (health insurance companies, pharma, and research organizations). March 2013 I moved from supporting to HLS account to support Energy accounts--utilities and oil & gas. My role is to help SAS customers leverage their SAS software. I provide them with updates on new SAS releases and functionality. I connect them with SAS support (Tech Support, Contracts, R&D, professional services, sales) as appropriate. It's a wonderful role--to nurture SAS customers!
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Project Manager, Technical Training
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Mar 1999 - May 2010
Gathered technical business requirements to grow the knowledge and skills of employees for various business units within SAS--sales and pre-sales, Technical Support, Education, and R&D. Once the growth areas, timing, and budgets details were confirmed, I resourced using internal SME's (subject matter experts) and external partners. This project management required excellent communication, organization and negotiation skills.
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Technical Training Manager
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2000 - 2008
Managed technical training team. Coordinated scheduling and content for extensive global technical training curriculum. Responsible for interviewing and hiring 3 new managers over the 11 years and I moved between roles. Hired multiple trainers and managed contract trainers also.
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Product Manager--Human Resources Executive Information System
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Aug 1996 - Feb 1999
New business unit formed at SAS to focus on business solutions. I was the Product Marketing Manager for our HR Vision product. Worked with our development team to gather product requirements from the HR community. Created the marketing plan which involved documentation, trade shows, print ads and outreach. Signed six development partners to guide us with features/functionality in bringing HRV to market. Trained internal sales force--both US and international.
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Various Marketing, Sales Support, SE, R&D Positions
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Jun 1986 - Aug 1996
Education/Training Marketing: SAS programmer; analyzed the market for our instructor-based, computer-based, and video-based training products; developed marketing programs; increased sales yearly Pre-Sales Systems Engineer, SAS Federal Sales Team--support end-user query and reporting tools Marketing Manager for End-User Query and Reporting Tools--worked wtih R&D to provide feedback on product functionality; trained field staff to sell the products; developed marketing programs… Show more Education/Training Marketing: SAS programmer; analyzed the market for our instructor-based, computer-based, and video-based training products; developed marketing programs; increased sales yearly Pre-Sales Systems Engineer, SAS Federal Sales Team--support end-user query and reporting tools Marketing Manager for End-User Query and Reporting Tools--worked wtih R&D to provide feedback on product functionality; trained field staff to sell the products; developed marketing programs for SAS/ASSIST, PROC Report, SAS/ENGLISH, & SQL Query WIndow. R&D--worked in release engineering; supported release schedule for mainframe products
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Education Marketing Manager
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1988 - 1992
Managed marketing team for the SAS training products--computer-based, video-based and instructor-led curriculum. Wrote SAS programs to analyze, segment and target markets for campaigns.
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Education
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UNC Kenan-Flagler Business School
B.S., Business Administration -
Meredith College
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North Carolina State University
Master of Science in Management, (incomplete) -
University of North Carolina at Chapel Hill
Bachelor of Science - BS, Business Administration and Management, General
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