Experience

Tourvest Retail Services

• United Kingdom
• Airlines and Aviation
• 100 - 200 Employee

• After Sales Support Manager - Customer service

  • Apr 2013 - Present



Nedbank Retail Banking

• Johannesburg Area, South Africa

• Regional Learning Centre Manager

  • Feb 2005 - Dec 2012

  I managed the Retail Branch training for the Pretoria, Limpopo and Mpumulange area. I had a headcount of 6 trainers,an administrator and a developer. .We were responsible to train the branch network staff on Functional and soft skills training. Identify the branch training needs by consulting with the Branch and Area, Regional Managers. Update and develop the training manuals. I managed the Retail Branch training for the Pretoria, Limpopo and Mpumulange area. I had a headcount of 6 trainers,an administrator and a developer. .We were responsible to train the branch network staff on Functional and soft skills training. Identify the branch training needs by consulting with the Branch and Area, Regional Managers. Update and develop the training manuals.



Nedbank Retail Training

• Johannesburg

• Retail Trainer

  • Mar 2002 - Jan 2004

  Functional Trainer - Trained branch staff Enquiries / Information, Baner teller, Banker Sales and Foreign tellers. All systems training within the branches and assisted other divisions with new projects delivering the training. Functional Trainer - Trained branch staff Enquiries / Information, Baner teller, Banker Sales and Foreign tellers. All systems training within the branches and assisted other divisions with new projects delivering the training.



Nedbank Retail Banking

• Johannesburg Area, South Africa

• Branch Manager

  • Jan 2000 - Feb 2002

  Branch Manager of a branch with a headcount of 10 staff. Responsible for operations and sales of the branch. My team consisted of Banker sales,tellers, and operational back office staff. I was responsible for the branch budget and expenses. Branch Manager of a branch with a headcount of 10 staff. Responsible for operations and sales of the branch. My team consisted of Banker sales,tellers, and operational back office staff. I was responsible for the branch budget and expenses.