Experience

Frameless

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Retail Store Manager

  • Jul 2022 - Present



Diptyque Paris

• France
• Personal Care Product Manufacturing
• 400 - 500 Employee

• Boutique Store Manager

  • Dec 2020 - Apr 2022

  Marylebone, London Managing all day-to-day operations within a boutique providing luxury candles, home fragrances and accessories. Worked in an online capacity during initial Covid-19 lockdown as Assistant Manager and was promoted to Store Manager in August 2021



Miller Harris

• Retail
• 1 - 100 Employee

• Boutique Manager

  • Mar 2018 - Aug 2020

  Covent Garden, London Day-to-day management of a couture British fragrance house based in central London. Key Achievements: - Achieved revenue increase of 16% by second year. - Exceeded company targets with regard to B2B sales, pop-up events, weekly store events and CRM.



Rituals

• Netherlands
• Personal Care Product Manufacturing
• 700 & Above Employee

• Boutique Manager

  • Dec 2015 - Dec 2017

  Kensington High street, London, United Kingdom Management of a luxury cosmetics, apparel and beauty product boutique. Key Achievements: - Managed the successful opening of a new store, including team recruitment and training, building B2B sales, organising launch and in-store events.

• Store Manager

  • Dec 2015 - Dec 2017

  London, United Kingdom



Sunglass Hut

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Boutique Manager

  • Apr 2010 - Jul 2015

  London Kensington High Street - Improved sales through the provision of exceptional levels of customer service. - Oversaw daily operations within the store including recruitment, training and performance management strategies. - Reduced overhead costs and worked within specified budgets to reduce staff overtime payments. - Employed targeted loss prevention and stock control strategies to reduce inventory surplus. - Set store sales and profitability goals and executed plans to achieve them. Achievements:… Show more - Improved sales through the provision of exceptional levels of customer service. - Oversaw daily operations within the store including recruitment, training and performance management strategies. - Reduced overhead costs and worked within specified budgets to reduce staff overtime payments. - Employed targeted loss prevention and stock control strategies to reduce inventory surplus. - Set store sales and profitability goals and executed plans to achieve them. Achievements: 2011 Award for Best Stock Management. 2011 Award for Bronze Store of the Year. 2013 Capri Initiative – 3-day trip to Capri, Italy for Best Seller Percentage in region for “Persol”. 2014 Award for Zero Waste Contribution. Show less



L’OCCITANE Group

• Personal Care Product Manufacturing
• 700 & Above Employee

• Boutique Manager

  • 2006 - 2010

  Manager Westfield Shopping Centre/Kings Road/Victoria Achievements: 2008 Award for Best New Store Sales 2008 Award for Best Improvement in Productivity 2009 Retail Award and Best Boutique Standards 2009 2009 Best New Boutique Award



The English Teddy Bear Company

• Various Roles

  • 2000 - 2005

  Central London • Initially employed as an Assistant Manager with day to day responsibility for managing the store. • Due to outstanding performance, I was quickly promoted to Sales Manager for 4 branches with the responsibility for driving sales and training staff to achieve sales targets. • Promoted to Branch Manager which included recruitment and training responsibilities, as well as ensuring that the provision of the highest level of customer service is delivered at all times. • Involved with… Show more • Initially employed as an Assistant Manager with day to day responsibility for managing the store. • Due to outstanding performance, I was quickly promoted to Sales Manager for 4 branches with the responsibility for driving sales and training staff to achieve sales targets. • Promoted to Branch Manager which included recruitment and training responsibilities, as well as ensuring that the provision of the highest level of customer service is delivered at all times. • Involved with visual merchandising within the store including strategic product placement to maximise sales opportunities. • Full responsibility for managing the P&L account as well as budgeting and forecasting. Show less



Throttleman

• Assistant Manager

  • 1997 - 2000

  London, Kings Road/Regent Street • Responsible for all operational aspects of this busy boutique including ordering stock, deliveries, virtual merchandising, returns and stock control. • Monitoring of staff KPIs on a daily basis to ensure all targets are met and exceeded. • Collating payroll information and organising promotions to raise company profile and increase sales.



Imaginative Traveler

• Admin. Reservations Assistant

  • 1996 - 1997

  • Undertaking a variety of administration duties including word processing, dealing with correspondence by email, audio typing and answering the telephone. • Delivering presentations to potential clients about travel and handling reservations queries in a timely and efficient manner.



Travel Agent Travel Club

• Membership Assistant

  • 1995 - 1996

  Organising a variety of promotional materials to raise the company profile and selling membership, utilising proven telesales techniques.