Betty Tong Zou
Office Manager at Wonton Food Inc- Claim this Profile
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Chinese Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified in Production and Inventory Management (CPIM)
APICSNov, 2022- Sep, 2024
Experience
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Wonton Food Inc
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United States
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Food and Beverage Manufacturing
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1 - 100 Employee
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Office Manager
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Feb 2018 - Present
Manage multiple aspects among the administration, customer service, production and logistic departments. Work closely with different departments to create production schedules, maintain inventory stock levels, complete shipments and deliveries. Maintain and adapt production schedule based on changes in equipment, manpower, and materials availability; monitor safety stock level of finished products. Coordinate with production team for efficiency and cost effectiveness; monitor production process and order volumes to meet sales request. Coordinate with sales team to meet customers expectations. Show less
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Operations Coordinator
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Mar 2017 - Dec 2017
Arrange imported shipments from Marine Port to warehouse. Receive shipments ensure both quality and quantity. Address any issues that arise between Port Authority and local carrier. Assist eBay&Amazon customers with their inquiries and purchase processes. Complete daily administration tasks. Coordinate with 3rd party logistic service providers. Such as UPS, FedEx, USPS etc. Track, expedite and monitor the shipping status to ensure timely deliveries. Organize shipping documents and assist accounting team internally with billing issues. Maintain good communication and documentation with whole team across the U.S. and China regularly ensure smooth daily operations of the business. Show less
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Ecommerce Administrator
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May 2015 - May 2016
Contact vendors and inquire into a availability of supplies and equipment. Inquire into prices of needed items and indulge into negotiation activities to settle on best possible price. Verify that purchase order releases and requisitions reflect the proper price, based on current contracts. Place orders for supplies in a timely manner and arrange all materials meet the company’s procurement timelines. Establishing and maintaining quantity and quality standards by developing and ensuring compliance through regularly reviews, observation audits and reports. Advertised, uploaded & edited merchandise on multiple platforms including Amazon, eBay etc. Handle all customer inquiries in a timely, efficient manner. Maintain files for completed customer service work. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Department Manager
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Apr 2014 - Apr 2015
Managed two departments and arranged weekly work schedule for 15-20 employees, which also included manage daily operation from product placement, cleaning and auditing. Maintained the day-to-day operation of departments while promoting excellent customer service helped employees become familiar with available products in order to improve sales. Responsible for ordering merchandise, updating prices changes, ensuring company regulations, resolving any customer inquiries and taking care of various administrative tasks. Show less
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Education
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2010 - 2014
Shaanxi University of Technology - 陕西理工大学
Bachelor's degree, Logistics, Materials, and Supply Chain Management
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