Experience

Crowdo

• Singapore
• Financial Services
• 1 - 100 Employee

• Relationship Manager

  • Jun 2021 - Present

  RelaTIONSHIPManager,CROWDO,JakartaPUSAt(June 2021 – Present)- Develop existing networking channels to get new clients andmaintain existingclients.- Manage to identify newdeals- Designing, building new scheme of partnership in order to develop thebusiness- Ensure the loan proposed to credit commitee is eligible andmitigated to avoid increasing Non PerformingLoanŸ Provide a comprehensive and timely analysis in form of Credit - ProposaltotheCreditCommiteefornewclientandexistingclient- Maintain IDR 30 Bio of LoanPortfolio- Proactively monitoring & control the credit risk profile; covenants, breaches & rectifications; operational risk; and suspicious transactions of thesegment



PT Bank Rakyat Indonesia (Persero) Tbk

• Indonesia
• Banking
• 700 & Above Employee

• Relationship Manager

  • Jun 2014 - Dec 2020

  have in-depth knowledge of the company's products and servicesbuild and maintain strong relationships with the company's clients and customersresearching and pursuing new sales opportunitiesidentify the needs and requirements of clients and customerspropose appropriate solutions for each client and customer problemprovide clients with comprehensive product or service consultingguide the decision-making process of clients and customersupselling and cross-selling products or services to clientsresolve customer complaints and problems efficiently and on timemeet sales and revenue targets from stakeholdersensure client satisfactionidentify and work with the best staff in the client company to grow more profitable relationshipspromote high quality sales, supply and customer service processesmaintain company relationship with customersoffer and renew expiring customer and client contractsApproaching prospects that have the potential to bring in revenue for the companyobserving the performance and business strategies of competitorsList of Qualifications Required Relationship Managerrelationship manager is© Freepik.comAfter looking at his job description, it's clear that relationship manager is a profession that cannot be underestimated.Their job of managing relationships with clients and customers is not something to be taken lightly.Without the right knowledge and skills, relationship managers will not be able to carry out their duties to the fullest.



PT Bank Mandiri (Persero) Tbk.

• 100 - 200 Employee

• Customer Service Officer

  • May 2011 - Jul 2014

  1. Providing InformationAs a CS, he has a role to provide information related to services or products to prospective buyers. Indeed, there are many cases where prospective buyers ask questions, but in the end they don't buy.However, as a CS, you should not show emotions to consumers. Keep providing good service. The goal is that a CS still shows a friendly impression to everyone.2. Marketing ProductsCS also doubles up as marketing, so it doesn't just provide detailed information about products and services. But also must be able to string up promotional words in order to arouse the interest of buyers.3. Processing ShipmentsIf the buyer has made a payment transaction, a customer service is required to immediately process the shipment. The packaging process must be carried out as soon as possible. However, if there are problems or delayed delivery, CS is required to notify the consumer.Don't forget to apologize for the delay in delivery, so that consumers don't wait without certainty which makes customers feel disappointed and gives a bad assessment of the company.4. Receiving ComplaintsIf you find a customer who is really dissatisfied with the services provided, then don't immediately scold the customer. Don't be defensive about customer complaints. Remain friendly in dealing with any complaints.This is because customer service also has a role to receive complaints, complaints, and resolve problems.5. Retaining CustomersThere is still the task of the online shop customer service, namely retaining customers. In order to retain customers, it is required to establish a good relationship with each customer.The goal is that these customers have the desire to use the company's products in the future. The way to get closer to customers is to say thank you, ensure that products and services will be improved and accept criticism and suggestions.



bnp3tki

• Indonesia
• Government Administration
• 1 - 100 Employee

• Executive Secretary

  • Mar 2010 - Apr 2011

  Main Duties of SecretaryIn general, the secretary's duties are divided into 3 parts as follows:1. Special TasksA secretary working on a special task by the head of the company is a task that is not done every day. The purpose of this task is to only do it if there is a special order by the leadership. Specific tasks are generally given by the leadership to the secretary as the trust of the leader who can complete the given task.2. Creative TasksA secretary performs creative tasks of his own free will without any orders from the leadership. The purpose of this task is to have an unlimited environment and a reliable secretary must do well.Read More: Entrepreneurs Are3. Routine TasksRoutine duties are the duties of a secretary usually carried out every day without orders from the leadership. For example, collecting letters, documents, receiving calls, receiving incoming mail, checking outgoing mail and making letters for clients and so on.Secretary TypeThe following are 3 types of secretaries, including the following:Chief SecretaryThe leadership secretary is someone who is tasked with helping the leadership to do the office routinely.Organization SecretaryAn organizational secretary manages the tasks assigned by the leadership. The secretary of the organization becomes the manager in working on the work unit in the secretarial field.Private secretaryPersonal secretary is a secretary who manages the duties of the office for the personal needs of the leadership.



BANDO INDONESIA, PT

• Indonesia
• Chemical Manufacturing
• 1 - 100 Employee

• Human Resources Administrator

  • Jan 2009 - Feb 2010

  Recruitment & SelectionAll companies want to have employees who are talented, high performers and have a good work attitude. This is where the job of an HR is to find and select workers that match the company's requests. They do not only choose employees based on work experience, soft skills and hard skills, but all of that must be in accordance with the work culture in the company. Usually this section will be present at career week or be the interviewer during the hiring interview. After that they will analyze whether the candidate is suitable to join their company.Management Compensation and BenefitsHere HR manages salaries and benefits for all employees in the company. Starting from determining salary, bonus amount, insurance, and pension. In addition, this work also involves superiors and the finance department in a company.Also Read: 2 Things That Affect SWOT Analysis!Training & DevelopmentAs the name implies, HR's next job is to plan and manage the performance or personal development of employees, be it teaching new skills or motivation. In addition, HR is also tasked with finding out if there are new skills that employees need to learn for the survival or progress of a company. Then they will implement and evaluate whether the solutions they are implementing are effective.Also Read: Confused to Create a Business or Business With Small Capital? This is the answer!Employee relationsThe next HR job is to maintain the welfare of employees within the company. Employees who are satisfied and happy with the work they do will have a positive influence on the progress of the company. HR has the duty to build or strengthen the relationship between employees and the company, such as holding gatherings, providing facilities for the welfare of employees and so on. HR must make employees feel cared for by the company, and not just seen as ordinary workers.



harvest international

• United Kingdom

• Account Executive

  • Jan 2008 - Jan 2009

  Roles and ResponsibilitiesLooking for new clients for mutually beneficial cooperation.Monitor sales work and ensure targets are achieved.Make a promotion plan.Offer advertising or publicity designs to clients.Establish communication with companies or clients in establishing cooperation.Detailing the price list of advertising services in accordance with the agreement with the client. Roles and ResponsibilitiesLooking for new clients for mutually beneficial cooperation.Monitor sales work and ensure targets are achieved.Make a promotion plan.Offer advertising or publicity designs to clients.Establish communication with companies or clients in establishing cooperation.Detailing the price list of advertising services in accordance with the agreement with the client.