Experience

Ace Hardware Philippines, Inc.

• Retail
• 100 - 200 Employee

• Customer Service Manager

  • Feb 2023 - Present

• Store Manager

  • Jul 2015 - Feb 2023

  Serves customers by providing merchandise; supervising staff.Completes store operational requirements by scheduling and assigning employees; following up on work results.Maintains store staff by recruiting, selecting, orienting, and training employees.Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Ensures availability of merchandise and services by maintaining inventories.Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.Protects employees and customers by providing a safe and clean store environment.Maintains professional and technical knowledge by attending educational workshopsMaintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Show less

• Customer Service Supervisor

  • Feb 2014 - Jun 2015

  Assist the customers in the following (Greeting the customers, Uncover and understand their needs and offer solutions, Direct them and endorse to the department where merchandise needs may be located, Handles customer complaints and coordinates with the Store Manager, Establishing relationship and develop them to become a frequent buyer.Explain to customers every inquiry about the products, its features, benefits, application, and technical specifications.Point person on catalogue selling.Coordinates repairs and other after sales service.Product orientation of all selling personnel.Maintenance of customer database Show less

• COUNTER SUPERVISOR

  • Dec 2011 - Jan 2014

  Responsible for planning, organizing, controlling, and coordinating activities of workers engaged in running the cash register and customer service. Work closely with the management team on the overall operations of the department and location. Provide a high level of customer service in a productive and efficient manner. Responsible for training, and coaching employees along with supervising staff in accordance with company policies and procedures. Every position in retail is fast-paced and requires a high-energy individual who is a self-starter with a positive attitude and is eager to perform to the best of their ability Show less



Hardware Workshop Phils., Inc.

• Quezon City

• Counter Supervisor

  • Feb 2010 - Dec 2011

  Responsible for planning, organizing, controlling, and coordinating activities of workers engaged in running the cash register and customer service. Work closely with the management team on the overall operations of the department and location. Provide a high level of customer service in a productive and efficient manner. Responsible for hiring, training, and coaching employees along with supervising staff in accordance with company policies and procedures. Every position in retail is fast-paced and requires a high-energy individual who is a self-starter with a positive attitude and is eager to perform to the best of their ability. Show less



Galileo Educational Corporation

• Pasig City

• Account Manager

  • Mar 2009 - Oct 2009

  Maintains and expands relationships with customers. Assigned to named customers, Responsible for achieving sales quota and assigned account objectives. Represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring customers’ needs and expectations are met by the company. Maintains and expands relationships with customers. Assigned to named customers, Responsible for achieving sales quota and assigned account objectives. Represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring customers’ needs and expectations are met by the company.



United Power Systems Philippines Inc.

• Paranaque City, Philippines

• Sales Assistant

  • Nov 2007 - Feb 2009

  Handle the preparation of proposals and quotations to client; demos and presentations, product inventory and planning; Contract , price and materials negotiation, Set appointments to client. Site visits and supervise projects. Handle the preparation of proposals and quotations to client; demos and presentations, product inventory and planning; Contract , price and materials negotiation, Set appointments to client. Site visits and supervise projects.



Maxim Philippines Operating Corp

• Gen. Trias Cavite

• Wafersort Engineering Aide

  • Feb 2004 - Nov 2007

  Handle daily departments reports, provide administrative support to all wafer sort products for IGS (Inkless Generation System) compliance from Philippines, Thailand, Sunnyvale and Hillsboro. Ensure product flow from chip scale package up to tape and reel operation. System Calibration, Maintenance, Troubleshooting and Repair. System buy-offs, enrollment and inventories. Handle daily departments reports, provide administrative support to all wafer sort products for IGS (Inkless Generation System) compliance from Philippines, Thailand, Sunnyvale and Hillsboro. Ensure product flow from chip scale package up to tape and reel operation. System Calibration, Maintenance, Troubleshooting and Repair. System buy-offs, enrollment and inventories.