Experience

Pelsis Group

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Inside Sales Specialist

  • May 2018 - Present



ICT Concept B.V.

• Amersfoort

• Administrative/ logistics

  • Dec 2017 - May 2018

  - support the team - planners / forwarders - contact with agents / customers / suppliers - Answer incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate details on system and doing follow ups - invoicing and approval of invoices - processing of activations in SLA - support the team - planners / forwarders - contact with agents / customers / suppliers - Answer incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate details on system and doing follow ups - invoicing and approval of invoices - processing of activations in SLA



Winkhaus Nederland

• Netherlands
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Operations

  • Mar 2017 - Jul 2017

  • order entry • Issue return numbers and monitor the account to make sure that the product returns back in the warehouse • Handling and responding to customer requests, issues and orders through phone, e-mail and web requests • order entry • Issue return numbers and monitor the account to make sure that the product returns back in the warehouse • Handling and responding to customer requests, issues and orders through phone, e-mail and web requests



Extron

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative duits

  • Oct 2016 - Feb 2017

  • Developing and maintaining close relationships and contact with system integrators (B2B) • Providing technical knowledge and support of all Extron products • Responsible for accurate logging of all customer interactions in the CRM to ensure that all the relevant information is registered and can be used to follow up customers • Issue return numbers and monitor the account to make sure that the product returns back in the warehouse • Handling and responding to customer requests, issues and orders through phone, e-mail and web requests • Coordinating the Extron School attendees • Working closely with accounting, order processors and sales managers to follow up on orders, quotations, product loaners and sales opportunities • Developing the market by updating and analyzing the customer database for potential sales opportunities and improve business relationships • Taking part in product trainings for new products and technology to make sure to deliver high quality technical support • Inviting and calling potential clients to convince them to attend showcase • Ensuring a proper registration of clients and sending them the necessary information Show less



MSE Europe

• Zeewolde

• Customer Service Representative

  • Mar 2012 - Sep 2016

  • Developing and maintaining close relationships and contact with system integrators (B2B) • Providing technical knowledge and support of all Extron products • Responsible for accurate logging of all customer interactions in the Dynamics to ensure that all the relevant information is registered and can be used to follow up customers • Issue return numbers and monitor the account to make sure that the product returns back in the warehouse • Handling and responding to customer requests, issues and orders through phone, e-mail and web requests • Working closely with accounting, order processors and sales managers to follow up on orders, •entering orders Show less