Experience

Avinode Group

• Sweden
• Airlines and Aviation
• 100 - 200 Employee

• Customer Onboarding Specialist

  • Apr 2022 - Present



AIR BP SWEDEN AB

• Sweden
• 1 - 100 Employee

• Process Excellence Team - Sales Support Officer - English and Swedish Speaking

  • Feb 2020 - Feb 2022

  Main focus: process standardization and documentation; creating SOPs and job aids by cooperating with teams globally Contributing to Continuous Improvement Accountability for the O2C processes (data capture; invoices) Main focus: process standardization and documentation; creating SOPs and job aids by cooperating with teams globally Contributing to Continuous Improvement Accountability for the O2C processes (data capture; invoices)



Universum

• Sweden
• Market Research
• 200 - 300 Employee

• Intern Analytical Project Manager

  • Apr 2019 - Aug 2019

  Coordinating and assisting several ongoing projects within the Analytics / Research team as an Intern Analytical Project Manager. Coordinating and assisting several ongoing projects within the Analytics / Research team as an Intern Analytical Project Manager.



SDSN Northern Europe

• Sweden
• International Affairs

• Sustainability Coach

  • Sep 2018 - Mar 2019

  As a part of a cooperation between SDSN Youth Northern Europe and Junior Achievement School, the goal of this voluntary work is to provide students with coaching sessions with theoretical and practical elements to integrate the Sustainable Development Goals into their business ideas. As a part of a cooperation between SDSN Youth Northern Europe and Junior Achievement School, the goal of this voluntary work is to provide students with coaching sessions with theoretical and practical elements to integrate the Sustainable Development Goals into their business ideas.



Giesecke+Devrient

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Card Customer Services and Sales Administrator

  • Jan 2018 - Jul 2018

  ▪ Order processing in SAP including order creation and initiative of the trade billing according to contract and export regulations ▪ Amplifying the daily assignments complying with the global business and Nordic customers ▪ Order processing in SAP including order creation and initiative of the trade billing according to contract and export regulations ▪ Amplifying the daily assignments complying with the global business and Nordic customers



Castrol

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Customer Service Representative

  • Sep 2017 - Dec 2017

  ▪ Implementing and creating SOPs, job aids and standardising processes ▪ Facilitating knowledge transfer – supporting the transition period ▪ SAP order management; EDI reporting and issue resolution ▪ Supporting B2B Auto customers (Nordics/Sweden) ▪ Implementing and creating SOPs, job aids and standardising processes ▪ Facilitating knowledge transfer – supporting the transition period ▪ SAP order management; EDI reporting and issue resolution ▪ Supporting B2B Auto customers (Nordics/Sweden)



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Business Support

  • May 2016 - Sep 2017

  ▪ Contract management and flight arrangements with the Nordic airports ▪ Responsible for customer setup, pricing and invoicing processes, contract creation and updates in different tools in both English and Swedish ▪ Providing price offers to customers, handling tender debrief process and notifications; responsible for VAT exemption project and fee set ups at the Nordic locations ▪ Administrative responsibilities ▪ Contract management and flight arrangements with the Nordic airports ▪ Responsible for customer setup, pricing and invoicing processes, contract creation and updates in different tools in both English and Swedish ▪ Providing price offers to customers, handling tender debrief process and notifications; responsible for VAT exemption project and fee set ups at the Nordic locations ▪ Administrative responsibilities



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Customer Service Representative

  • Sep 2013 - Aug 2015

  I have been supporting two teams at BP, Air BP and UK Careline. The main tasks and responsibilities were as follows: Air BP ▪ Being in contact with the Air BP Business, Managers, Customers and Line Managers worldwide on a daily basis ▪ Pricing, reporting tasks (daily web price update, weekly/monthly pricing files) ▪ Logistics processes for Air BP Logistics - contact with DHL ▪ Card ordering process, in compliance with the misfuelling policy ▪ Back-up for Air BP France and UK Careline UK Careline ▪ Being in contact with the customers, managers, business on the phone and via email on a daily basis (end-to-end processes) ▪ Handling incidents, processing payments (BACs, cheques) ▪ Preparing daily, weekly, monthly reports, dashboards ▪ Being responsible for QMS/EMS processes as a QMS/EMS Ambassador ▪ Received a One Team V&B Recognition in February 2014 ▪ Back-up for supporting the French and UK Air BP Team; UK Dealer Support Team; SEPA Germany/Dutch teams on a voluntary basis Show less



Ministry of Foreign Affairs Hungary

• Government Administration
• 1 - 100 Employee

• Intern

  • Mar 2013 - Apr 2013

  ▪ Internship at the Press Department of the Ministry of Foreign Affairs, Hungary ▪ Being responsible for editing the daily international news section (English) ▪ Taking part in the organisation of ongoing events ▪ Internship at the Press Department of the Ministry of Foreign Affairs, Hungary ▪ Being responsible for editing the daily international news section (English) ▪ Taking part in the organisation of ongoing events



King Sigismund College

• Think Tanks
• 1 - 100 Employee

• Research Assistant

  • Aug 2012 - Mar 2013

  ▪ Demonstrator and Research Assistant at the department of International Relations and Political Science – taking part in one of the institute’s four year research projects which is financed by the Hungarian Scientific Research Fund ▪ Organization and coordination with ERASMUS/foreign students ▪ Demonstrator and Research Assistant at the department of International Relations and Political Science – taking part in one of the institute’s four year research projects which is financed by the Hungarian Scientific Research Fund ▪ Organization and coordination with ERASMUS/foreign students



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Representative

  • 2011 - 2013

  ▪ Part-time student job ▪ Participating in two projects: conducting surveys on behalf of SABIC Europe and PHILIPS in the UK and Europe ▪ Part-time student job ▪ Participating in two projects: conducting surveys on behalf of SABIC Europe and PHILIPS in the UK and Europe