Chief Marketing Officer

• Aug 2022 - Present

Payments Practice Expansion Lead

• Jul 2021 - Dec 2021

Joining Accenture on a 6-month contract, responsible for the re-establishment of Accenture's payment strategy offering to compliment its outsourcing & system integration expertise. Joining Accenture on a 6-month contract, responsible for the re-establishment of Accenture's payment strategy offering to compliment its outsourcing & system integration expertise.

Vice President, Revenue Synergy Office

• Aug 2019 - Jul 2020

Following the merger of Fiserv and First Data, was selected to stand up a new function within the combined organization responsible for corporate-wide management of the company's announced revenue growth.-Executed upon CEO-established strategy with frequent C-level in-person reviews. Established tools, reporting and monitoring to both model future performance and to support division leaders in achieving their revenue targets.-Created repeatable processes via Salesforce.com and PowerBI to allow transition to a new, smaller team. Show less

Vice President & Chief of Staff, International Group

• Sep 2018 - Jul 2019

Responsible for International Group strategy and execution of in-year goals during a key turnaround effort of the company’s international FinTech operations. • Oversaw region-specific long-range plans for EMEA, APAC & LATAM regions working with respective Managing Directors.• Managed the implementation of both client and associate satisfaction programs in these regions, leveraging best practices from US-based businesses into international regions.• Managed integration of Fiserv & First Data international organization in support of both teams of executive leaders Show less

Vice President & Chief of Staff, Digital Banking,

• Feb 2015 - Sep 2018

Advised and supported President of Digital Banking Group including strategy, objectives, and executive-level messaging. Directly responsible for key programs, special initiatives, and cross functional partnerships, including leading a cross-functional team to improve mobile banking operational uptime in a high-pressure, high-visibility effort.• Managed corporate long-range plans for the division, including all cross functional support, working with department executives to maximize their effectiveness. • Oversight of cross-functional efforts related to managing client satisfaction and retention as well as associate engagement.• Creation and ongoing production of all executive communication to internal associates and clients, including the writing of a weekly update for 4,000+ associates as well as presentation creation and speech ghost writing.• Led cross-functional team in a high-pressure, high-visibility effort to significantly improve mobile banking system performance.• Identified and developed high potential leaders to hone executive-level skills Show less

Senior Vice President, Merchant Retention Leader & Division Chief of Staff

• Aug 2012 - May 2013

Recruited to revamp and realign First Data’s merchant retention efforts for $600M portion of the company’s business. Concurrently assumed Chief of Staff responsibilities for 2,000-person implementation and servicing division.• Conducted situation analysis and determined key segment revenue drivers and attrition causes. Within six weeks of assignment, presented North American President with approach to significantly improve retention. • As Chief of Staff, oversaw creation, communication and tracking of annual strategic plan.• Selected to company’s 125-person Executive Management Group; one of only 30 women company-wide. Show less

Senior Vice President, Business Development

• Jan 2011 - Aug 2012

Tapped by Global President to lead a cross-functional team to secure a significant number of new STAR Network clients. Oversaw all aspects of this effort from prospect selection, RFP responses and financial analysis to contract negotiations, capacity enhancements and boarding and implementations of new customers.• Managed key resources to assess the launch a new PINless debit card opportunity. Interfaced with executive management internally and potential financial institution and merchant clients to evaluate product offering.• Oversaw the successful transition of both efforts back into day-to-day operations. Show less

Senior Vice President, STAR Customer Experience

• Sep 2010 - Jan 2011

Created new STAR Network (leading US debit network) department to improve satisfaction, retention, and growth of 4,500 financial institution members representing $250M in annual revenue. Oversight included operational excellence, member communications, advisory groups representing top customers as well as network regulation management.

Senior Vice President & Chief of Staff, Financial Services Division

• Aug 2009 - Jan 2011

Established new role overseeing the division’s strategic plans and day-to-day initiatives. Led various cross-functional teams to ensure alignment to the company’s goals reporting directly to president of Financial Services. • Asked by CEO to initiate and lead effort to revitalize the debit business segment (generating $300M in annual revenue). Recognized as “President’s Club” winner for this effort.• Oversaw complete refocus and reorganization of division, including all cross functional work to change business model from a Credit services focus to an emphasis on Debit card products. Show less

Senior Vice President, Debit & Credit Resellers (GSPs)

• Sep 2007 - Aug 2009

Formed a new team to manage all of the company’s credit and debit service resellers. Worked with client decision-makers, staff and executives at regional and national levels to improve sales achievement, service levels and product roll outs.• Achieved 146% of quota in new sales volume in spite of a 25% reduction in staff.• Managed and renewed contracts representing $120 million in annual revenue.

Vice President, Debit Resellers (GSPs)

• Jul 2005 - Sep 2007

Promoted to oversee a portfolio of ten debit resellers, representing $60 million in annual revenue with 10% year-over-year growth. Frequent presenter to new and existing clients at industry conferences and meetings.• Successfully retained a major account worth $70 million in revenue by addressing previously lingering service issues.• Winner of the “President’s Club” for achievement of 100% of quota in 2007, as well as the “Circle of Star Winners” for 100% of quota for 2005 and 2006

Vice President, Debit Services Marketing,

• Mar 2001 - Jul 2005

Promoted to lead company-wide Debit Services and STAR Network Marketing for newly merged company (Concord EFS) with an annual budget of $14 million. Instrumental in designing and launching new corporate image and branding initiatives.

Vice President, STAR Network Marketing,

• Jan 1999 - Mar 2001

Drove the growth of the STAR debit network to its position as the largest payment network in the US. Led several teams and managed various marketing functions including consumer research and advertising, member relations, client satisfaction as well as the complete rebranding of ATMs and merchant locations across the country as the company acquired smaller ATM networks.

Marketing And Public Relations Manager

• Aug 1990 - Jan 1999

Started at the company (formerly HONOR Technologies that ultimately merged into First Data) as its 23rd employee. Ran the marketing and PR functions, holding numerous roles and running significant consumer brand marketing, events, research and client communications until 1999 when HONOR merged to form the nationwide STAR ATM and Point of Sale payment Network.