Experience

Bruno Independent Living Aids

• United States
• Manufacturing
• 100 - 200 Employee

• Technical Service Representative

  • Oct 2017 - Present

  March, 2019 Working in Teams - Appointed as Team Lead of a 5 person cross functional team in a company-wide project as part of Continuous Improvement CI training using PDCA, root cause analysis, Lean tools, and analysis of team dynamics. Execute independent thinking and troubleshooting diagnostics across residential and commercial product lines via problem solving methods with Dealer network in US, Puerto Rico, Canada (USCAN) and China • Review engineering mechanical and electrical schematics, diagrams, and historical data to facilitate, instruct, and work with Dealer/Distributors through verbal and written communication on all facets, operation, and troubleshooting of entire product line • Execute decision making and ownership on product concerns with $10,000.00 limit • Collect and analyze data for continuous improvement • Multi-task in a fast-paced environment using Epicore, SalesForce, and Microsoft Excel • Order management responsibilities using Epicore including processing parts quotes, quotes to orders, order entry and expediting, credit/debits, return material/merchandise authorizations, shipping quotes, inventory allocation, structured bill of materials, account history, and many multi-search functions • Managing customer support using Salesforce as a platform to provide personalized customer support; ecommerce order and inquiry retrieval, record and search interactions, communications, dealer/customer information, business transaction history, internal and external communication I am excited to be working for an industry leader in innovative products designed to improve lives and allow for aging in place. Show less



Batteries Plus Bulbs

• United States
• 1 - 100 Employee

• Product Support Specialist

  • Jan 2017 - Jul 2017

  Apply strong problem solving skills and external/internal customer relationship management to provide an excellent customer experience in technical product support and knowledge within the lighting category for Business to Business (B2B) accounts. Implement problem resolution and matrix with suppliers and Product and Category Management. Collaborate with suppliers and franchise stores to ensure approved vendor programs are correctly utilized and maintained. Apply strong problem solving skills and external/internal customer relationship management to provide an excellent customer experience in technical product support and knowledge within the lighting category for Business to Business (B2B) accounts. Implement problem resolution and matrix with suppliers and Product and Category Management. Collaborate with suppliers and franchise stores to ensure approved vendor programs are correctly utilized and maintained.



Wheel & Sprocket, Inc.

• Sales

  • Apr 2016 - Apr 2017

  As a loyal customer, was asked to help set up, tear down, and sell bikes at the busy annual Bike Expo! After the event, I was identified as a top Salesperson. As a loyal customer, was asked to help set up, tear down, and sell bikes at the busy annual Bike Expo! After the event, I was identified as a top Salesperson.



Volunteer

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Community Volunteer

  • 1994 - 2017

  Organize teams to provide and serve meals for 90 at a men’s shelter, formed and coached First Lego League team, volunteer at local schools Organize teams to provide and serve meals for 90 at a men’s shelter, formed and coached First Lego League team, volunteer at local schools


Arrowhead Union High School
• Board Member Volunteer of Blue Line Club; Paid Supervisory Positions

  • 2010 - 2014


Skil Power Tools, Robert Bosch, GmbH

• National Accounts Coordinator, Customer Service Representative

  • 1989 - 1993

  National Accounts Coordinator 1990-1993 •Provided support and service, product recommendations, follow-through on large volume orders including pricing, inventory allocation and expediting; built relationships with Business to Business (B2B) account base over $28MM, large U.S. field sales force, and managers by phone and in person •Identifying need to streamline a process resulted in being a member of task force for developing a Customer Relationship Management application •Developed key presentations, traveled nationwide to support accounts and managers •Sales data analysis, tracking and forecasting •Planned and managed participation in national trade shows: Oversaw contracts, staffing, display development, ordered product and collateral materials, created promotions to increase traffic and sales, onsite set up and worked booth with sales team; Proficient in arranging hotel accommodations and hospitality •Recognition from company President for driving and encouraging a specific mutually beneficial project with a B2B customer Customer Service Representative 1989-1990 •Managed large volume of inbound/outbound calls from B2B accounts, large outside U.S. field sales force and district/regional managers; including order entry, communicating sales programs-pricing-promotions, inventory allocation, expediting, tracking, problem solving, answering order and product inquiries •Managed Returned Goods System •Proficient in reading bill of materials and technical product information to answer questions and problem solve •Conducted weekend product demonstrations at big box retailers Show less



Data Track

• United Kingdom

• Supervisor Trainee, Marketing Research

  • 1987 - 1989

  Supervised the collection of data via phone survey, product placement, taste tests, and focus group studies in healthcare, office furniture, and plastics industries; SPSS analytics Supervised the collection of data via phone survey, product placement, taste tests, and focus group studies in healthcare, office furniture, and plastics industries; SPSS analytics