Experience

Kickback Jack's Restaurants

• United States
• Restaurants
• 100 - 200 Employee

• Managing Partner

  • Aug 2022 - Present

• Assistant Leader

  • Jul 2020 - Present


Topgolf
• United States
• Entertainment Providers
• 700 & Above Employee
• Training Manager

  • Oct 2018 - Jul 2020


Dave & Buster's Inc.

• United States
• Restaurants
• 700 & Above Employee

• Area Operations Manager

  • Apr 2017 - Oct 2018

• Corporate Trainer

  • Oct 2013 - May 2017



Empower Energies, Inc.

• Office Manager

  • Aug 2011 - Oct 2013

  * Responsible for day-to-day operations of the office * Utilized and maintained Salesforce CRM to manage leads and project pipeline * Maintain all IT functions as required * Created and designed customer facing proposals and assessments utilizing Adobe InDesign and Illustrator * Setup and oversaw the moving of corporate headquarters including restoration activities, contract negotiations and building maintenance * Source and qualify vendors for office supplies, printing needs, expense and travel needs and maintenance of building * Manage the on-boarding process including the interview and all corporate documents required as a new hire * Developed and maintained reports to tract critical initiatives * Assist clientele as they enter the office and via phone * Perform filing, data management, drafting and editing of documents Show less



Darden

• United States
• Restaurants
• 700 & Above Employee

• Red Lobster Server

  • Jun 2008 - Nov 2011

  * Cited for excellence in interpersonal communications, teamwork, customer service, flexibility, and reliability * Transformed guests to loyal, repeat guests leveraging strengths in premium service delivery * Demonstrated the ability to multitask; on average serving approximately 50-70 guests during a normal dinner rush * Greeted guests, developed rapport; accepted, processed and delivered orders * Cited for excellence in interpersonal communications, teamwork, customer service, flexibility, and reliability * Transformed guests to loyal, repeat guests leveraging strengths in premium service delivery * Demonstrated the ability to multitask; on average serving approximately 50-70 guests during a normal dinner rush * Greeted guests, developed rapport; accepted, processed and delivered orders



McDonald's Corporation

• Food and Beverage Services
• 1 - 100 Employee

• Certified Swing Manager

  • Apr 2001 - Jun 2008

  * Ran store operations by positioning 8-10 crew on stations based on strengths and weaknesses, consistently surpassing time targets * Responded quickly to changes in business pace and reacted quickly to resolve problems to control labor costs * Ensured customer service by overseeing quality, speed and accuracy requirements, handling customer feedback to ensure repeat business * Increased team morale by recognizing employees and providing incentives * Communicated to employees by creating monthly calendar of upcoming promotions, birthdays, and special incentive days. *Hired 25 new workers with 80% staying a year or more. Show less