Management Consultant

• Feb 2021 - Present

Client Success Manager- Events

• Aug 2016 - Apr 2020

• Liaison to clients for an event portfolio of a large tradeshow and multiple conferences • Provided exceptional customer service to clients for their pre-event, onsite and post- show needs • Created extraordinary event experiences for clients and ensured success at events • Made clients feel that they added a member to their team who assisted them in every aspect of the event Great American Trucking Show • Collaborated with sales representatives on client renewals and prospects for new sponsorship and exhibit sales • Generated booth space and sponsorships sales- inbound and outbound • Partnered with show vendors to provide services to exhibitors • Provided direct communication to exhibitors answering questions and providing information on opportunities and deadlines • Ensured exhibitors’ booth accommodations were met onsite • Problem solved with show vendors onsite to resolve exhibitor issues • Reconciled weekly sales numbers for booth contracts and sponsorships in sales report • Collaborated with editorial department to produce show directory • Compiled and proofed exhibitor listings and sponsored ads in show directory • Created content for exhibitor blog, newsletter and emails • Managed and trained seasonal employee for trade show preparation • Collaborated with marketing in generating sales materials and sponsorship opportunities • Collaborated with operations for best experience onsite Spring and Fall Symposiums • Supported sales representatives on sale of sponsorships • Maintained correspondence and conference calls with sponsors regarding important information and deadlines • Obtained artwork/content for signs, programs, and other show materials from sponsor • Initiated cold calls to potential symposium attendees • Scheduled one-on-one meetings between sponsor and requested attendees • Coordinated golf pairings and dinners between sponsor and requested attendees • Assembled and organized sponsor booth space onsite Show less

Catering Manager

• Jul 2014 - Aug 2016

• Designed and implemented marketing plan for soliciting catering clients • Initiated communication methods reaching current and potential clients to maintain customer relations • Cooperated with management to receive, deliver catering services and provided outstanding customer service in order to retain clients • Conduct general office duties including computer records • Designed and implemented marketing plan for soliciting catering clients • Initiated communication methods reaching current and potential clients to maintain customer relations • Cooperated with management to receive, deliver catering services and provided outstanding customer service in order to retain clients • Conduct general office duties including computer records