Experience

DRI Greensboro Imaging

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Access Supervisor

  • Oct 2021 - Present

  o In charge of handling service level agreements and one-time agreements. o Expert in research and resolution of authorization. o Improved overall productivity and efficiency by training insurance authorization specialists. o In charge of insurance contract agreements. o Consistently provides the highest level of customer service when interfacing with patients, co-workers and referring doctor's office. o Initiate appeals for denied authorizations. o Respond to clinic questions regarding payer medical policy guidelines. o Confirm accuracy of CPT and ICD-10 diagnoses in the procedure order o Ensures that staff manages all documentation appropriately, passwords are in order, and all other HIPAA guidelines are followed in the department. o Excellent customer service skills; communicates clearly and effectively. o Ability to multitask and remain focused while managing a high-volume, time-sensitive workload. o Managed employees. o In charge of handling service level agreements and one-time agreements Show less



Canopy Partners

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• • Dec 2014 - Oct 2021

  o Oversee customer service representatives to make sure they are providing excellent care for patients and clients.o Establish and maintain current policies.o Review recorded calls and provided feedback to the team.o Manage workflow, employee production, and promote a culture that reflects the values of the organization.o Maintain regulatory compliance by staying abreast of current trends and regulations in the financial and healthcare industries, including HIPAA and HITECH Privacy and Security.o Handles day-to-day billings, maintains and grows payor relationships, and ensures optimal billing processes.o Identifies root causes of insurance denials, sends appeals to payors, and strives to minimize losto revenue. An expert for denial management in RCM and are very knowledgeable on medical billing clearinghouses. Show less

• • Jun 2007 - Dec 2014

  ● Provide optimal customer service while taking payments, answering questions concerning insurance and assisting patients with efficient account resolution.● Provide information to patients at front desk as needed to resolve issues in a timely manner.● Document patient requests for payment plans and mail confirmation letters to patients for payment collection and informational purposes.● Review delinquent payment plans and reset charges if needed so that patients will be notified ifdelinquent, ensuring increased patient promptness in payments.● Process information provided on charity forms received, following governmental guidelines, toensure all charity that patients have applied for is resolved effectively.● Provide answers to collection agencies concerning patient accounts that have been turned over for collection to maintain payment collection effectiveness between site and vendor.● Process assigned insurance work queue accounts to ensure timely account resolution.● Maintain regulatory compliance by staying abreast of current trends and regulations in the financial and healthcare industries.● Promote a culture that reflects the organization’s values, encourages good performance, and enhances productivity.● Contribute to team effort by accomplishing related results as needed. Show less



Credit union service center

• Greensboro, North Carolina

• Bank Teller

  • Feb 2005 - May 2007

  ● Provides professional teller services to the bank’s customers by prompt acknowledgment of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image. ● Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, selling travelers checks, cashier’s checks and money orders, stop payments. Show less



Fixed Kids

• Greensboro, North Carolina

• Receptionist

  • Mar 2000 - Jul 2001

  ● Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. ● Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. ● Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. ● Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Show less