Family Nurse Practitioner

• Feb 2022 - Present

RN Case Manager

• Aug 2021 - Feb 2022

Registered Nurse Case Manager

• Mar 2021 - Aug 2021

Nurse Case Manager

• Oct 2019 - Mar 2021

Registered Nurse

• Oct 2019 - Jan 2020

Registered Nurse

Registered Nurse

• Oct 2019 - Jan 2020

RN/BSN

• Oct 2019 - Jan 2020

RN/CRC

• Feb 2018 - Sep 2019

Front Desk Attendant

• Feb 2014 - Dec 2015

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures, reporting needed changes. Contributes to team effort by accomplishing related results as needed.

Front Desk Attendant

• 2009 - 2013

Highly skilled providing excellent customer service. Involved in the planning, scheduling and coordinating diagnostic procedures. Teaching patients and family by phone and in person. Performed data entry into the NextGen software system. Maintained confidential files and records. Highly skilled providing excellent customer service. Involved in the planning, scheduling and coordinating diagnostic procedures. Teaching patients and family by phone and in person. Performed data entry into the NextGen software system. Maintained confidential files and records.