Member Engagement Program Manager

• Dec 2019 - Present

Senior Administrator, Member Engagement

• Jan 2018 - Dec 2019

Supports the programs and activities of member relations and member services staff associated with recruitment, retention, engagement and satisfaction of the AAN’s over 30,000 members. Specifically supports the American Academy of Neurology’s sections, over 30 networking communities of neurologists and other neuroscience professionals who share an interest in a sub-specialty (Epilepsy, MS, Stroke, Global Health, etc.), through the successful management and fostering of Synapse-AAN Online Communities. Show less

Administrator, Member Relations

• Oct 2016 - Jan 2018

Supports the programs and activities of member relations and member services staff associated with recruitment, retention, engagement and satisfaction of the AAN’s over 30,000 members. Specifically supports the American Academy of Neurology’s sections, over 30 networking communities of neurologists and other neuroscience professionals who share an interest in a sub-specialty (Epilepsy, MS, Stroke, Global Health, etc.), through the successful management and fostering of Synapse-AAN Online Communities. Show less

Membership Administrative Coordinator

• Aug 2015 - Oct 2016

Duties include coordinating Membership Department operations on improving data, streamlining processes, and maximizing efficiency; becoming an expert in the membership database to accurately assist and train staff; providing excellent customer service to members and staff. • Maintain highly accurate records in both iMIS and Dynamics databases. • Customize, implement, and train all ACA staff in Microsoft Dynamics CRM database. • Oversee Membership billing cycle, produce annual dues statements, and process payments and cancellations. • Prepare statistics reports monthly and as requested by senior management. • Serve as primary liaison to IT Department on membership projects and database trouble-shooting. • Team lead for the coordination and production at ACA’s annual convention. Show less

Registration and Transportation Specialist

• Mar 2013 - May 2015

Manage Summer Registration Department – process applications, organize program materials, hire and train eight to twelve student assistants per year, and provide customer service for all parent, student and teacher inquiries.• Coordinate summer transportation for over 4,000 campers, staff, and parents.• Developed an updated orientation package and implemented related training for 25 business managers.• Selected as one of five team leads to coordinate the implementation of CampMinder (camp management software) including customizing the software for CLV’s specific needs. • Scholarship Coordinator – manage distribution of over $250,000 of scholarship money. Show less

Registration Transportation Student Assistant

• Jun 2012 - Feb 2013

Process incoming registrations and communicate with parents and villagers regarding session schedules and other general inquiries. • Shuttle campers between airports and CLV sites. • Office duties such as data entry and general upkeep.

Floral Sales Associate

• Apr 2007 - Aug 2012

Six years of floral sales and customer service. Duties included assist customers as well as general plant care. • Appointed as project leader for prom orders seasonally for three years. Skills developed: creating schedules, working through product and design challenges, and managing the logistics for the delivery of over 600 related orders. • Audited daily sales receipts, compiled bank deposits, and reconciled store activity with Bachman’s corporate office. Six years of floral sales and customer service. Duties included assist customers as well as general plant care. • Appointed as project leader for prom orders seasonally for three years. Skills developed: creating schedules, working through product and design challenges, and managing the logistics for the delivery of over 600 related orders. • Audited daily sales receipts, compiled bank deposits, and reconciled store activity with Bachman’s corporate office.