Quality Specialist

• Jul 2023 - Present

APPOINTMENT SETTER/ VIDEO CONTENT CREATOR

• Feb 2023 - Jun 2023

Appointment Setter role: -Managed a CRM system to convert cold leads into warm leads -Booked sales calls for the team Sales Team role: -Transitioned to the sales team and focused on closing hot leads Director of Video Content Creator role: -Edit videos to create ads and content aimed at boosting sales for the company Appointment Setter role: -Managed a CRM system to convert cold leads into warm leads -Booked sales calls for the team Sales Team role: -Transitioned to the sales team and focused on closing hot leads Director of Video Content Creator role: -Edit videos to create ads and content aimed at boosting sales for the company

Customer Service Officer

• Mar 2017 - Feb 2023

-Account advisor for various products, including credit cards, lines of credit, and personal accounts -Skilled in handling disputes and assisting customers with fraud inquiries -Committed to delivering exceptional customer experiences and ensuring customer satisfaction -Account advisor for various products, including credit cards, lines of credit, and personal accounts -Skilled in handling disputes and assisting customers with fraud inquiries -Committed to delivering exceptional customer experiences and ensuring customer satisfaction

VIRTUAL ASSISTANT FOR E-COMMERCE

• Jan 2019 - Mar 2020

-Freelance work for a Canadian e-commerce shop owner -Back-end store management and customer service responsibilities -Handling emails and responding to customer inquiries regarding order status, refunds, and replacements for broken items. -Tracking items and resolving issues related to lost items -Graphic design work for the store, including creating images for advertisements and other visuals -Freelance work for a Canadian e-commerce shop owner -Back-end store management and customer service responsibilities -Handling emails and responding to customer inquiries regarding order status, refunds, and replacements for broken items. -Tracking items and resolving issues related to lost items -Graphic design work for the store, including creating images for advertisements and other visuals

Customer Service Representative

• Feb 2015 - Jun 2015

-Assisted customers with various account inquiries, including checking balances and transaction history with their debit cards -Guided customers through the process of applying for new products and services -Provided comprehensive customer service support -Assisted customers with various account inquiries, including checking balances and transaction history with their debit cards -Guided customers through the process of applying for new products and services -Provided comprehensive customer service support

Sales Clerk

• Apr 2010 - Nov 2013

-Helping to achieve the sales quota -Delivered exceptional client advice -Tailored visual needs to create a personalized experience -Helping to achieve the sales quota -Delivered exceptional client advice -Tailored visual needs to create a personalized experience