Experience

BlueOptima

• United Kingdom
• Software Development
• 100 - 200 Employee

• Global Head of Customer Success

  • May 2022 - Present

• Head of Customer Success

  • Nov 2018 - Present

  Trusted Advisors to our enterprise clients providing data to inform CIO/CTO strategic initiatives. Maximising value delivered through BlueOptima.Enabling clients to consistently achieve 3x ROI, and consequently BlueOptima to achieve 113% NRRBuilding and scaling the Customer Success function from one to nine CSMs & Team leads. Shifting from the traditional reactive account management mindset to pro-active, value-focused trusted advisors for software development productivity.Implementation of new CRM, NPS surveys, QBR approach and account health KPIs for revenue risk identification and actionable insights for CSMs.Member of senior leadership team. Show less

• Sales Operations and Delivery Manager

  • Feb 2018 - Nov 2018

  Stemming from academic research at Cambridge University, BlueOptima have discovered a breakthrough in objectively measuring the productivity of software developers in a standardised way across complex estates. We believe in giving senior management complete transparency into internal and outsourced operations. From recognising and retaining top talent bias-free, to directly comparing Agile teams and projects for "hot spot" and best practice identification. Increasing productivity 10-15% year on year and saving 20% of outsourced vendor costs, BlueOptima's clients include 9 of the top 16 universal banks, 4 of the largest telcos and a growing presence in healthcare and travel/airline IT.Sound interesting? Let's connect and I'd be happy to share more on how we're tackling the flaws of existing measures like LOC, commit frequency and Function Points using internally benchmarked metrics derived from static source code analytics.Chief Fun Officer and Head of Dishwasher Operations. Show less

• Sales Operations Manager (Acting) - EMEA & APAC

  • May 2017 - Feb 2018

• Business Development

  • Apr 2016 - Apr 2017



PWN London

• United Kingdom
• Professional Training and Coaching

• Board Member & Head of Events and Programming

  • Nov 2018 - Jun 2020

  Board position for the London branch of the Professional Women's Network. The network of choice for professional women who want to make a difference. Accelerating gender balanced leadership through professional development and networking. Board position for the London branch of the Professional Women's Network. The network of choice for professional women who want to make a difference. Accelerating gender balanced leadership through professional development and networking.



Dynistics

• London, United Kingdom

• Sales Executive

  • Nov 2015 - Mar 2016



techSPARK uk

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Content Writer

  • Aug 2015 - Nov 2015

  Content writer for website highlighting innovative science and technology in the South West. Content writer for website highlighting innovative science and technology in the South West.