Experience

Wilbur-Ellis Agribusiness

• United States
• Chemical Manufacturing
• 100 - 200 Employee

• Customer Service Representative

  • Nov 2021 - Present

  Huron, South Dakota, United States I enter billing data for aerial applications to fields. Currently, I'm working on writing up some procedures for CSRs to follow and a new order form in Excel for salespeople. I have imaged the office documentation into an online library so we can retain less paper. I coordinate seasonal motel reservations for pilots and obtain permission from counties to land on roads. I will be assisting other branches during the busy seasons, also.



South Dakota Third Circuit

• Court Services Secretary

  • Apr 2019 - Oct 2021

  Huron, SD I work with probation officers to investigate criminal histories for delinquent juveniles and adults charged with felonies and I monitor the completion of court-ordered treatment for those convicted of misdemeanors.



C & A Transport LLC

• United States
• Truck Transportation
• 1 - 100 Employee

• Dispatcher/Sales

  • Feb 2019 - Mar 2019

  Huron, South Dakota I handle communications between suppliers and drivers and also solicit suppliers to obtain lane contracts.



NorthWestern Energy

• United States
• Utilities
• 700 & Above Employee

• Contact Center Specialist

  • May 2014 - Dec 2018

  Huron, SD I assisted customer service agents with questions via phone, email and Skype and handled escalated customer calls and emails. I processed inquiries from regulatory agencies, ran daily integrity reports, fulfilled subpoena requirements, troubleshot and tested websites and applications, and managed all customer online inquiries.

• Customer Service Representative

  • Aug 2008 - May 2014

  Huron, SD I handled customer inquiries by phone and email; created and processed work orders to connect, disconnect, transfer utility services; generated emergency work orders; trained new hires; troubleshot and tested payment software; performed database clean up for migration to new enterprise system.



PeaceHealth

• Hospitals and Health Care
• 700 & Above Employee

• Patient Financial Services

  • Jul 2003 - Jun 2007

  Springfield, OR Cash receipts for medical laboratory. I posted patient and insurance payments, processed refunds, and researched patient coverage on insurance websites.