Beth Cason
Production Services Manager at On Board Experiential- Claim this Profile
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Bio
Mari Prentice
I worked alongside Beth Cason during her years with Blueprint Test Preparation, and in that time I watched her change both systems and company culture, resulting in the most productive and profitable years the company had ever achieved. From the outset, Beth took an interest in work processes from all angles - and then filled in gaps and reduced redundancies in ways that later seemed obvious, but that no one before had analyzed or tackled. She has a highly attuned ability to assess operational needs and leverage personnel and tools to improve both productivity and morale. Beth always impressed me with her straightforward, tireless efforts to have
Mari Prentice
I worked alongside Beth Cason during her years with Blueprint Test Preparation, and in that time I watched her change both systems and company culture, resulting in the most productive and profitable years the company had ever achieved. From the outset, Beth took an interest in work processes from all angles - and then filled in gaps and reduced redundancies in ways that later seemed obvious, but that no one before had analyzed or tackled. She has a highly attuned ability to assess operational needs and leverage personnel and tools to improve both productivity and morale. Beth always impressed me with her straightforward, tireless efforts to have
Mari Prentice
I worked alongside Beth Cason during her years with Blueprint Test Preparation, and in that time I watched her change both systems and company culture, resulting in the most productive and profitable years the company had ever achieved. From the outset, Beth took an interest in work processes from all angles - and then filled in gaps and reduced redundancies in ways that later seemed obvious, but that no one before had analyzed or tackled. She has a highly attuned ability to assess operational needs and leverage personnel and tools to improve both productivity and morale. Beth always impressed me with her straightforward, tireless efforts to have
Mari Prentice
I worked alongside Beth Cason during her years with Blueprint Test Preparation, and in that time I watched her change both systems and company culture, resulting in the most productive and profitable years the company had ever achieved. From the outset, Beth took an interest in work processes from all angles - and then filled in gaps and reduced redundancies in ways that later seemed obvious, but that no one before had analyzed or tackled. She has a highly attuned ability to assess operational needs and leverage personnel and tools to improve both productivity and morale. Beth always impressed me with her straightforward, tireless efforts to have
Experience
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On Board Experiential
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United States
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Advertising Services
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1 - 100 Employee
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Production Services Manager
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Jan 2020 - Present
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Director Of Operations
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2017 - 2019
Founding executive team member for a live events technology startup, bringing mobile interactivity to the live events space.•Created and managed customer experience for over 1,800 first-time event attendees•Project managed event app development from inception through customer adoption with a 70% attendee download rate, 20% higher than industry average•Hired, trained and deployed 25 customer-facing managers and team members•Designed efficient and proactive customer communication system by integrating CX software with ticketing platform•Created operational structure for the corporation and oversaw corporate compliance
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Blueprint Test Prep
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United States
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E-Learning Providers
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200 - 300 Employee
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Director of Operations
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2014 - 2017
Executive leadership role for an EdTech startup during high growth years, successfully positioning the company for acquisition.•Oversaw the successful operational launch and adoption of an adaptive learning management system on a SaaS business model to over 6,000 customers•Led customer success initiatives, achieving a 30% increase in customers, 50% increase in revenue, and 98% customer satisfaction rate•Managed all operational efforts for team of 60, 10 direct reports•Aggregated and analyzed financial and customer statistical data, informing founders on trends and suggesting customer success initiatives•Introduced behavior based in-app messaging systems to help customer sales, onboarding, and engagement•Created and implemented an organizational restructuring of the operations and marketing departments, increasing productivity and job satisfaction•Managed planning and logistics for 100 classroom courses in 27 major cities across the U.S.
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Operations Manager
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2013 - 2014
Managed day-to-day office operations and customer experience.•Directly supervised operations and customer service teams and solved escalated customer complaints•Managed employee recruiting, onboarding, benefits and performance reviews•Reviewed and approved payroll and billing for over 40 instructors nationwide
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Operations Assistant
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2013 - 2013
Served on the front lines of customer service and sales, and provided office administrative support.•Provided technical and emotional support for thousands of pre-law students•Interfaced with shipping warehouse to manage daily shipment of textbooks•Negotiated and managed over 100 venue leases and rentals
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Clinical Research Coordinator
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2011 - 2012
Clinical Research Coordinator for contact lens clinical trials. Recruited eligible trial participants, managed collecting participant feedback and submitted clinical reports directly to trial sponsor. Clinical Research Coordinator for contact lens clinical trials. Recruited eligible trial participants, managed collecting participant feedback and submitted clinical reports directly to trial sponsor.
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Education
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Santa Clara University
Bachelor of Science (B.S.), Combined Sciences
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