Staff Assistant to Executive Director, Office of Legal Services

• Oct 2021 - Present

Paralegal

• Jun 2018 - Mar 2022

- Administer process for incoming public legal questions, including initial review, written responses, and recommended action based on agency guidelines. - Manage legal filings and calendar deadlines for administrative hearings, Circuit Court, Court of Appeals, and Kentucky Supreme Court. - Create summaries and chronologies of large medical and legal documents for use of attorneys in preparation for litigation.- Assists in case investigation, researching public records, and other discovery tasks. Show less

Family Support Specialist

• Apr 2017 - May 2018

- Determined eligibility for public assistance programs, including SNAP, Childcare Assistance, and Medicaid. - Conducted 150 client interviews monthly, specializing in assisting individuals with diverse backgrounds and immigration statuses. - Explained complex administrative policies and legal processes to clients in plain language using verbal, written, and interpreter service communications. - Ensured clients met case action deadlines by managing written and phone call reminders. - Determined eligibility for public assistance programs, including SNAP, Childcare Assistance, and Medicaid. - Conducted 150 client interviews monthly, specializing in assisting individuals with diverse backgrounds and immigration statuses. - Explained complex administrative policies and legal processes to clients in plain language using verbal, written, and interpreter service communications. - Ensured clients met case action deadlines by managing written and phone call reminders.

Paralegal Intern

• Jun 2017 - Dec 2017

- Performed legal research for a wrongful termination employment case. - Prepared legal documents, including, petitions for expungement, mechanics liens, and domestic relation agreements. - Performed investigative research for individuals involved in subrogation. - Interned at night while working fulltime. - Performed legal research for a wrongful termination employment case. - Prepared legal documents, including, petitions for expungement, mechanics liens, and domestic relation agreements. - Performed investigative research for individuals involved in subrogation. - Interned at night while working fulltime.

Assistant Office Manager

• May 2016 - Mar 2017

- Maintained medical records for 100+ active patient charts for an auto-injury care clinic. - Assisted in daily office operations while providing empathetic and efficient customer service to patients. - Responded to requests for medical records by ensuring HIPPA compliant releases were on file. - Maintained medical records for 100+ active patient charts for an auto-injury care clinic. - Assisted in daily office operations while providing empathetic and efficient customer service to patients. - Responded to requests for medical records by ensuring HIPPA compliant releases were on file.

Data and Reporting Analyst

• Feb 2010 - May 2016

- Created targeted counts to resolve warehouse inventory issues such as item count discrepancies, recalls, and mislabeling. - Oversaw problem solving training for up to 5 associates. - Answered third party seller questions by investigating item movement across all company owned warehouses. - Co-directed policy manual writing project. - Created targeted counts to resolve warehouse inventory issues such as item count discrepancies, recalls, and mislabeling. - Oversaw problem solving training for up to 5 associates. - Answered third party seller questions by investigating item movement across all company owned warehouses. - Co-directed policy manual writing project.