Experience

Pittsburgh Mailing

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Service Manager/Project Manager

  • Jun 2006 - Present

  Manage multiple direct-mail projects to allow for the maximum postal discounts and swift delivery of their mail pieces. Supervise a staff of two Customer Service Representatives and work closely with clients, sales team, and production team to keep projects on schedule and within budget. Manage multiple direct-mail projects to allow for the maximum postal discounts and swift delivery of their mail pieces. Supervise a staff of two Customer Service Representatives and work closely with clients, sales team, and production team to keep projects on schedule and within budget.



Big Bang Comics & Collectibles

• Sewickley, PA

• Co-owner

  • May 2010 - Present

  Order and track inventory, merchandising, bookkeeping, event management, market and promote products and services. Order and track inventory, merchandising, bookkeeping, event management, market and promote products and services.



Franus Architectural Associates, Inc.

• United States
• Architecture and Planning

• Office Manager

  • Jan 2013 - Feb 2016

  Ran day-to-day operations within the office, generating contracts, reviewed applications for payment, produced specification manuals, communicated with contractors, and scheduled meetings. Redesigned and maintained company's Web site. Updated and monitored all social media activity. After redesigning the Web site and increasing presence on social media sites, the firm saw a dramatic increase in the number of online visitors and leads generated from the site doubled between 2014 and 2016. Ran day-to-day operations within the office, generating contracts, reviewed applications for payment, produced specification manuals, communicated with contractors, and scheduled meetings. Redesigned and maintained company's Web site. Updated and monitored all social media activity. After redesigning the Web site and increasing presence on social media sites, the firm saw a dramatic increase in the number of online visitors and leads generated from the site doubled between 2014 and 2016.



Local Government Academy

• Pittsburgh, PA

• Office Manager

  • Mar 2005 - May 2006

  Managed day-to-day operations of non-profit organization that educates and helps train locally-elected officials. Promoted the training classes, registered the attendees, and conducted follow up activities. Maintained the organization's Web site, coordinated with outside design firm for production of quarterly newsletter, and worked with board of directors to conduct and promote fund-raising events. Managed day-to-day operations of non-profit organization that educates and helps train locally-elected officials. Promoted the training classes, registered the attendees, and conducted follow up activities. Maintained the organization's Web site, coordinated with outside design firm for production of quarterly newsletter, and worked with board of directors to conduct and promote fund-raising events.



LSI - A Fidelity National Financial Company

• Pittsburgh, PA

• Closing Coordinator

  • Mar 2004 - Mar 2005

  Reviewed, analyzed and cleared documents associated with issuance of title insurance for residential mortgage refinances. Verified property information with borrowers and lenders, communicated with various government agencies, attorneys, and banks, and scheduled closing appointments. Received recognition and award from client (USAA) for outstanding customer service. Reviewed, analyzed and cleared documents associated with issuance of title insurance for residential mortgage refinances. Verified property information with borrowers and lenders, communicated with various government agencies, attorneys, and banks, and scheduled closing appointments. Received recognition and award from client (USAA) for outstanding customer service.



Healthy Performance

• Pittsburgh, PA

• Office Manager

  • Mar 2003 - Feb 2004

  Facilitated the day-to-day operations of the Robinson Towne Center retail location. Recruited clients by conducting face-to-face or telephone presentations, set and met sales goals, maintained contact database, supervised staff, educated clients, balanced sales and inventory, and communicated with five other retail locations and the corporate headquarters. Facilitated the day-to-day operations of the Robinson Towne Center retail location. Recruited clients by conducting face-to-face or telephone presentations, set and met sales goals, maintained contact database, supervised staff, educated clients, balanced sales and inventory, and communicated with five other retail locations and the corporate headquarters.



The Chronicle of Higher Education

• United States
• Newspaper Publishing
• 200 - 300 Employee

• Marketing & Promotions Manager

  • Oct 1991 - Dec 2002

  Database management, trade show coordination and attendance, produced collateral material, worked with executive committee and outside vendors to promote the company, and managed a team of two. Pitched in when the production team needed help to meet the weekly deadline by entering and proofreading advertising copy. Database management, trade show coordination and attendance, produced collateral material, worked with executive committee and outside vendors to promote the company, and managed a team of two. Pitched in when the production team needed help to meet the weekly deadline by entering and proofreading advertising copy.