Experience

Lighthouse
• Denmark
• Internet Publishing
• Global Revenue Operations Director

  • Feb 2022 - 1 year 11 months


Inspirato

• United States
• Hospitality
• 500 - 600 Employee

• Director, Product Management Operations

  • Mar 2017 - Feb 2022

  • Convert ideas or challenges from internal business units into a cohesive set of “features and functions” that can be feasibly delivered through internal process or product development. • Work alongside Care, Sales and Finance and Accounting groups to operationalize, implement and support launch strategies and programs for products and services on an ongoing basis.

• Senior Manager, Revenue Operations

  • Apr 2012 - Mar 2017

  LoDo Denver • Plan and oversee operational projects and development of processes to provide strategic recommendations to leadership in the evaluation, development, and implementation phase of new or modified operating process and procedures within the specified functional area of focus. • Foster a cross-functional team enabling planning, support, and alignment on strategic short and long term company-wide initiatives • Optimize existing business processes and monitor workflow while evaluating… Show more • Plan and oversee operational projects and development of processes to provide strategic recommendations to leadership in the evaluation, development, and implementation phase of new or modified operating process and procedures within the specified functional area of focus. • Foster a cross-functional team enabling planning, support, and alignment on strategic short and long term company-wide initiatives • Optimize existing business processes and monitor workflow while evaluating systematic and operational effectiveness to drive change required for improvement and driving efficiency • Partner with multiple business units to shape growth of the business and improve operational efficiency, process improvement, and best practices while spreading awareness of standards and priorities



OppenheimerFunds

• United States
• Investment Management
• 500 - 600 Employee

• Sales Analyst

  • May 2007 - May 2012

  • Analyze raw data and recommend opportunities for development to Sales leadership • Reporting for individual, region specific, net flows generating business units • Present detailed current state analysis for quarterly derived goals and initiatives • Collaboration with Corporate Technology on system enhancements • Provide analytical support and business change recommendations upon request

• Operations Analyst - Workforce Management

  • May 2009 - Jun 2010

  Centennial, CO • Creation of dashboards, reports, and metrics for Transfer Agent departments • Established sustainable tracking models for evaluating department performance • Implemented web based tracking system to report on 154 front line employees • Partnered with other reporting teams to achieve Transfer Agent goals

• Team Lead - Transfer Agent

  • Jan 2009 - May 2009

  • Coached and developed team of twelve to meet and exceed performance standards • Prepared monthly reports and management summaries to executive leadership • Lead projects to enhance organizational agility and achieve competitive advantages • Tracked team statistics to measure for productivity, trending, and forecasting

• Leadership Development Marketing & Communications Coordinator

  • Mar 2008 - Jan 2009

  • Created companywide SharePoint and web content requested by the CEO • Produced communication pieces for the HR Leadership Development initiative • Coordinated HR Leadership Development presence for companywide Benefits Expo • Presented initiative development strategy to the Executive leadership team

• Processing Associate

  • May 2007 - Mar 2008

  • Building relationships with outside shareholders while placing trades • Accurately negotiated and processed customer transaction requests • Regularly supported other departments for transaction and account setup processing • Actively provided peer feedback to benefit the development of others and team



Colorado Christian University

• United States
• Higher Education
• 500 - 600 Employee

• Assistant Resident Director

  • May 2006 - Aug 2007

  • Developed leadership team, budget reporting, and advertising campaigns • Organized staff banquets, meetings, and projects • Maintained department budget and expense tracking • Created and edited various communication pieces for promotion of campus wide events



Community Refugee and Immigration Services

• United States
• 1 - 100 Employee

• Spanish Interpreter

  • Apr 2004 - Sep 2005

  • Organized and scheduled interpretation and translation services at various locations • Provided interpretation for clients of all ages with diverse interpretation needs • Interpreted for social services, general businesses, and medical offices