Tenant Engagement Officer

• Mar 2021 - Present

TEO for TORC Sustainable Housing . TEO for TORC Sustainable Housing .

Support Worker

• Dec 2020 - Present

Social Enterprise Manager

• Mar 2020 - Jan 2021

Intake Case Manager

• Jan 2019 - 2020

The Status Resolution Support Services (SRSS) program, under the Department of Home Affairs and operated by SSI, provides support to people seeking asylum who are living in the community on temporary visas while their status as a refugee is assessed. Key responsibilities; • Assessing client eligibility for SRSS services and case management • Supporting clients to independently obtain (where possible) the required documentation for Band 5 & 6 applications, in line with their vulnerability criteria • Undertaking comprehensive and regular needs assessment of clients against the vulnerability criteria for the SRSS program, and complete an initial case plan within KPI timeframe • Maintaining accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures. • Ensuring all service provision meets benchmarks, objectives and/or standards and KPIs of the SRSS program. Show less

Migration Caseworker

• Nov 2017 - Dec 2018

The role provided short-term casework support to migrants to help them access essential services through signposting and referrals. The key areas of work include: • Working with the Irish Refugee Protection Programme (IRPP - Department of Justice and Equality) • Completing initial assessments which involve identifying the needs of service users, around defined criteria; Facilitating, training and mobilising Irish Red Cross Volunteers and the voluntary service pledgers and other NGOs on a local basis; • Undertaking casework, as appropriate, providing information, signposting and advice for service users regarding their rights and needs relating to their circumstances (e.g. accessing legal advice, welfare benefits, housing, social services support, education, training, employment etc.) • Following appropriate referral protocols with other statutory and non-statutory agencies, liaising with statutory authorities, voluntary groups and other relevant agencies as appropriate on behalf of the service users; and Referral of service users to other Irish Red Cross staff and to outside agencies as appropriate for specialist help with issues outside the remit of the post and that of the Irish Red Cross • On a periodical basis, to review all cases, conduct closure meetings, review work plans and complete evaluation exercises • To assist in the preparation of reports for the Project Manager and to maintain accurate and up-to-date records, registers, files, case notes, correspondence etc. Show less

Refugee Resettlement Project Manager

• Mar 2016 - Jul 2017

Responsible for the overall provision of support to 21 Syrian Refugee families (138 persons including 64 children) under the Irish Refugee Resettlement Programme • Operating three 'drop-in' Clinics to provide information and guidance to refugee families in order for them to obtain and maintain their rights and entitlements, particularly in the areas of housing, health, social welfare, education and childcare • Motivating, encouraging and promoting participation in activities, training and education to develop competency and skills that will facilitate the clients’ active participation in the workforce and the local community • Supporting the work of the Cork County Council Resettlement Interagency Working Group by assisting key service providers to develop strategies for the provision of services to the refugee service users in an appropriate manner • Recording challenges in the programme for both the service providers and the refugees clients, and presenting solutions for future learning • Prepare financial and progress reports as required to the Interagency Working group and the Office for the Promotion of Migrant Integration (OPMI – Department of Justice and Equality) Show less

Roma Rights Officer

• Feb 2015 - Mar 2016

Project manager: 'Making Roma Rights Real'. Key achievements include establishing and operating a Roma-specific Information and Advice clinicto provide case advocacy on issues such as Social Welfare, Citizenship, Housing and access to healthcare, education and employment (240 individual case interventions made in 2015). The project also involved community engagement and capacity building training sessions with the Roma community and executing a strong media and campaigning strategy to effect policy and legislative change on a national level. Show less

Separated Children Project Worker

• Sep 2013 - Feb 2015

Responsible for managing the 'Separated Children's Fund'. Achievements include advocating for and supporting 32 young people to access education, establishing the 'Youth Internship Programme' in partnership with the Cork Electronics Industry Association (CEIA) and successfully reporting directly to a major funder.

Campaigns and Communications Assistant

• Sep 2013 - Nov 2014

Responsibilities included: assisting on all media and PR related issues e.g. media enquiries, press releases and newsletters, creating content for the website, contributing to policy briefs and editing Nasc literature such as the Annual Report, conference summaries, government submissions and Shadow Reports. I fostered positive relationships with key stakeholders including media representatives, Ministers, Senators, and other governmental bodies as well as with supportive NGOs and educational authorities. This role involved database maintenance, social media management, event planning and frequent use of Microsoft Office. Show less

Assistant Academic Manager

• Apr 2013 - Sep 2013

•Held responsibility for four academic centres based around Brighton which catered to 2,200 students during the summer period. • Managed a teaching staff of 40 which involved supporting the teachers, conducting classroom observations, providing feedback and encouraging development. • Looked after student welfare and discipline • Managed stock and other educational materials • Coordinated timetables for all academic staff • Collated and reviewed academic paperwork and delivered regular teacher briefings • Managed shifts on an Emergency Phone whereby I was on call on a 24 hour basis to deal with students’ welfare, host family and foreign office issues Show less