Client Delivery Manager

• May 2021 - Present

Digital Solutions Manager

• May 2020 - May 2021

Project Manager

• Jun 2019 - May 2020

As a project manager at the Learning Wave, I oversee the delivery of our learning products to clients and their learners. I manage all stakeholder involvement (both internal and external) utilising my skills in relationship building, agile workflow and product development ensuring that our clients and their learners receive the most out of their experience with us.

Service Project Manager, Growth Operations

• Nov 2018 - Jun 2019

Reporting to VP of Growth Operations, I moved into the role of Service Project Manager to support and train our new locations for successful launch and growth from a service perspective. In addition, took on project management of key service initiatives to increase profitability, create additional service offerings and todrive customer service on a global level.Key Responsibilities:1. Implement and teach project planning methodology to new managers to achieve business targets2. Advise and support new managers in strategic planning, budgeting, workforce management, resourcing, compliance, localisation and risk management relating to service and product aspects of their launch and growth3.Training and coaching new markets to build capabilities for customer success4. Project management:Scope, plan, report, resource, drive, adapt and ensure success on key service projects to increase revenue and the business’s impact in the market. Show less

Vice President of Administration, Education Coordination and Client Relations

• Apr 2016 - Nov 2018

I was promoted to VP of Administration, Education Coordination and Client Relations based on my management skills and effective organisation of the administration team of Australasia’s largest tutoring and university advising company. I now manage 4-5 administrators and client managers within the company which will expand over the next few months. I oversee development and maintenance within our administrative practices and procedures as well as our client management systems and strategies. I am also in charge of recruitment and hiring process for administrative staff and tutor/consultants. My previous duties are still active and are described below, however, I now have a more senior management role with regards to them Show less

Administrator and Education Coordinator

• Aug 2015 - Apr 2016

My general role includes administration, client management and relations, tutor-client allocation and management, tutor recruitment and processing, customer enquiries, problem support, accounts and payroll, invoicing, and event planning of Australasia's largest tutoring and university advising company.I enjoy the process of helping others to achieve their education goals and my aim is to make our clients' experience with Crimson the most beneficial, effective and efficient service possible.

Clinic Manager

• Feb 2005 - Jun 2015

I worked as the Clinic Manager at a busy natural health care centre in Onehunga. My role was general management of staff and between 120-150 clients coming through the practice daily. I am was in charge of administrative duties including account management, invoicing, filing, advertising and marketing. I handled client relations and acted as a liaison between clients and the chiropractor. I also organised and maintained the patient booking system, assisted with technical chiropractic assessments, supervised patient exercise and ligament work, organised workshops and seminars and developed special events such as Health Expos. Show less

Voting Place Manager

• Sep 2011 - Sep 2014

I have managed two voting places on Election Day (in 2011 and 2014) and work two other elections (in 2008 and 2005) as an issuing point officer. As a Voting Place Manager, my responsibilities included pre-election assessment of the location, set up and organisation of the facility for Election day, instructing and leading a team of 10 election officers, supervising party scrutineers, problem solving, greeting and assisting voters, administering all different types of votes, directing the counting process and collecting, organising and transporting the votes and results at the end of the day. Show less