Bethany Tejada
Project Manager at FoshTech- Claim this Profile
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Bio
Angela Guedes
I've worked with Beth for almost 4 years at Typeform, being her Manager for about a year and a half. In this time Beth stood out for a few skills: She's a fast learner and a committed one. She is self-motivated to deliver high quality work, so when she feels she's missing some skills, she proactively looks for ways to acquire them. She's hard working and a true collaborator. Whenever we faced intense and demanding situations at Typeform, Beth always raised up to the occasion, going above and beyond her regular duties to help others in any way she could. She shows a strong emotional intelligence. Even during crisis or exceptional situations, Beth continues to communicate effectively, always empathising with others to overcome challenges and defuse conflict. I highly recommend Beth to work in any position that requires project management skills and coordination between multiple stakeholders.
Zsuzsa Csuvár
I had the chance to work with Beth at Typeform. I admire Beth’s incessant positive energy, outstanding organizational skills, resilience, and sharp wit. She is the person who pulls the team together, liaisons with different departments and facilitates a smooth flow of information that’s key in decision-making. Beth is also incredibly fun and lovely to work with.
Angela Guedes
I've worked with Beth for almost 4 years at Typeform, being her Manager for about a year and a half. In this time Beth stood out for a few skills: She's a fast learner and a committed one. She is self-motivated to deliver high quality work, so when she feels she's missing some skills, she proactively looks for ways to acquire them. She's hard working and a true collaborator. Whenever we faced intense and demanding situations at Typeform, Beth always raised up to the occasion, going above and beyond her regular duties to help others in any way she could. She shows a strong emotional intelligence. Even during crisis or exceptional situations, Beth continues to communicate effectively, always empathising with others to overcome challenges and defuse conflict. I highly recommend Beth to work in any position that requires project management skills and coordination between multiple stakeholders.
Zsuzsa Csuvár
I had the chance to work with Beth at Typeform. I admire Beth’s incessant positive energy, outstanding organizational skills, resilience, and sharp wit. She is the person who pulls the team together, liaisons with different departments and facilitates a smooth flow of information that’s key in decision-making. Beth is also incredibly fun and lovely to work with.
Angela Guedes
I've worked with Beth for almost 4 years at Typeform, being her Manager for about a year and a half. In this time Beth stood out for a few skills: She's a fast learner and a committed one. She is self-motivated to deliver high quality work, so when she feels she's missing some skills, she proactively looks for ways to acquire them. She's hard working and a true collaborator. Whenever we faced intense and demanding situations at Typeform, Beth always raised up to the occasion, going above and beyond her regular duties to help others in any way she could. She shows a strong emotional intelligence. Even during crisis or exceptional situations, Beth continues to communicate effectively, always empathising with others to overcome challenges and defuse conflict. I highly recommend Beth to work in any position that requires project management skills and coordination between multiple stakeholders.
Zsuzsa Csuvár
I had the chance to work with Beth at Typeform. I admire Beth’s incessant positive energy, outstanding organizational skills, resilience, and sharp wit. She is the person who pulls the team together, liaisons with different departments and facilitates a smooth flow of information that’s key in decision-making. Beth is also incredibly fun and lovely to work with.
Angela Guedes
I've worked with Beth for almost 4 years at Typeform, being her Manager for about a year and a half. In this time Beth stood out for a few skills: She's a fast learner and a committed one. She is self-motivated to deliver high quality work, so when she feels she's missing some skills, she proactively looks for ways to acquire them. She's hard working and a true collaborator. Whenever we faced intense and demanding situations at Typeform, Beth always raised up to the occasion, going above and beyond her regular duties to help others in any way she could. She shows a strong emotional intelligence. Even during crisis or exceptional situations, Beth continues to communicate effectively, always empathising with others to overcome challenges and defuse conflict. I highly recommend Beth to work in any position that requires project management skills and coordination between multiple stakeholders.
Zsuzsa Csuvár
I had the chance to work with Beth at Typeform. I admire Beth’s incessant positive energy, outstanding organizational skills, resilience, and sharp wit. She is the person who pulls the team together, liaisons with different departments and facilitates a smooth flow of information that’s key in decision-making. Beth is also incredibly fun and lovely to work with.
Credentials
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edX Verified Certificate for Culture of Services: New Perspective on Customer Relations
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edX Verified Certificate for Culture of Services: New Perspective on Customer Relations
edX
Experience
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FoshTech
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Spain
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Software Development
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1 - 100 Employee
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Project Manager
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Mar 2023 - Present
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Carousel Group
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United States
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Gambling Facilities and Casinos
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1 - 100 Employee
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Customer Experience Lead
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Dec 2021 - Dec 2022
As Customer Experience Lead I was responsible for creating and implementing a customer first strategy throughout Carousel Group. As a passionate advocate for customer centricity it was my goal to help all departments understand how our customers’ need to be at the heart of all decisions across the company.Through a multilayered CX strategy we were building a robust program of research projects that would provide valuable insights to every team.* Created and presented CX strategy and received buy in from all levels of management.* Completed first sentiment analysis from the CS team chat transcripts.* Set up systems to automate feedback collection, analysis and dashboards for reporting.* Coordinated multiple cross-department work groups to collaborate on specific research projects. Show less
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Digital Product Manager
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Apr 2020 - Dec 2022
My time as Digital Product Manager centered around launching multiple sports betting brands at what can only be described as warp speed! With a focus on compliance, responsible gambling and account management features, I worked with multiple internal and external engineering teams to ensure prioritised feature development. * Worked alongside CPO and Head of Product to create the company’s first comprehensive product roadmap* Successful release of online sportsbook and mobile applications, built on internal tech stack.* Launched Sb.bet in 2019, Sportsbetting.com in 2020 and MaximBet in 2021.* Project Management of (unreleased) iGaming mobile app. Show less
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Typeform
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United States
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Software Development
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200 - 300 Employee
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Customer Experience Specialist/ Product Ambassador
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Mar 2018 - Apr 2020
My role as Customer Experience Specialist includes analysing and reporting on customer insights to ensure I have a deep understanding of Typeform customer's needs, wants and issues. Our research aims to inform and challenge the roadmap of other teams, such as Product, Marketing or UX. As the lead of an internal Program known as "Product Ambassadors" I coordinate a small group of Customer Success Team members who are partially embedded within Product Teams. This program aims to create a feedback loop between customer-facing teams and Product & Engineering, ensuring improved collaboration and open communication between the various groups.My mission is to help drive customer centrism by closing the loop between our customers and Typeform. Show less
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Customer Advocate
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Aug 2016 - Mar 2018
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New Balance
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United States
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Sporting Goods Manufacturing
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700 & Above Employee
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Customer Service
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Jul 2014 - Aug 2016
• Customer Service • Cash handling • Staff Training • Visual Merchandising • Customer Service • Cash handling • Staff Training • Visual Merchandising
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Customer Service Agent
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Aug 2012 - Oct 2014
• Customer Service – verbal and written. • Assistant on the development of processes and training material. • Training delivery. • Organisation of small team of system testers. • Co-ordination of testing, reporting, defect management and meeting preparation. • Customer Service – verbal and written. • Assistant on the development of processes and training material. • Training delivery. • Organisation of small team of system testers. • Co-ordination of testing, reporting, defect management and meeting preparation.
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Customer Service
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Aug 2011 - Feb 2012
Management of the Repairs department. • Client facing customer service. • Creation and implementation of administration processes. • Co-ordination and communication between multiple brands and workshops. Management of the Repairs department. • Client facing customer service. • Creation and implementation of administration processes. • Co-ordination and communication between multiple brands and workshops.
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Sales Consultant and Customer Service Co-Ordinator
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Jun 2007 - Mar 2011
Building and maintaining internal and external client relationships • Management of the Repairs department • Creation and implementation of streamlined administration processes • Training of junior staff • P.A duties for Salon Manager • Office co-ordination • Event co-ordination Building and maintaining internal and external client relationships • Management of the Repairs department • Creation and implementation of streamlined administration processes • Training of junior staff • P.A duties for Salon Manager • Office co-ordination • Event co-ordination
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Offspring
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London, England, United Kingdom
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Assistant Manager
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Oct 2006 - May 2007
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Globe International Ltd.
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Australia
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Wholesale
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1 - 100 Employee
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Marketing Manager
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Jan 2002 - Dec 2005
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Education
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2016 - 2020
Chisolm Institute of Tafe – Melbourne Australia
Diploma of Business, Marketing -
Chisholm Institute
Certificate of Business - Sales and Marketing
Community
