Experience

Sarum Academy

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Cover Supervisor

  • Sep 2020 - Present

  Working within the Academy to cover short-term absence. Responsibilities: - Deliver lessons and supervise work that has been set in accordance with the school policy. · Explain clearly to students the work set by the teacher and to help students with the organisation of resources. · Managing the behaviour of students while they are undertaking this work to ensure a constructive environment. · Responding to any questions from students about process and procedures. · Dealing with any immediate problems or emergencies in accordance with the school’s policies and procedures - Work in the specialist provision of ReStart, with the aim of children returning to mainstream education Show less



Buyingtime Ltd

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• ABM Consultant

  • Jan 2020 - Sep 2020

  Managing and creating account-based marketing strategies within a digital agency with full ownership. Responsibilities: • Create a client briefing through training and implement to the relevant departments training and guidance on planning and timings. • Work with client for desired results and KPI criteria. Managing expectations and leading client calls on what has happened within the team. • Work for large organisations to increase lead generation and prospects – include booking meetings. • Work with financial and commercial clients to help create campaign strategy and internal coaching. • Use a variety of tools – LinkedIn outreach, email campaigns, social media, calls. • Develop call scripts for the team and coaching around the use of calling. • Ensure high levels of professionalism whilst representing the client. Show less



Cecence

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Business Development Administrator

  • Sep 2019 - Dec 2019



three

• United States
• Advertising Services
• 1 - 100 Employee

• Assistant Manager

  • May 2019 - Sep 2019



Three.

• Customer Advisor

  • Sep 2017 - Sep 2019

  I love working within telecommunications for Three, making sure I give 110% to everything within my job role. I moved back to the store to help grow and develop whilst studying at Cardiff University and look forward to what 2018 can bring! I have worked for the company for so many years that I am only going to grow and develop as an advisor further. My focus and strengths within this role for 2018 are: - Teamwork, making sure everyone is excited to be working in the store and how we can all support each other to excel. - Develop and progress to a more senior level, particularly looking at skills required for management roles. - Look into having more of a voice within the company and helping those who may be too afraid to speak for themselves. Show less

• Customer Advisor

  • Jun 2017 - Sep 2017

  Moved back to my old store for personal development and progression within the company. Throughout this time period I progressed from 20 hours to a 37.5 key-holder position. Through this role I developed on my previous skills. The most important skills I gained were:- Team building. When I joined this team, it was a completely new and disjointed so helped it become a more cohesive team through team building exercises. - Managing people through being a key-holder there were certain days I had to run the store and make sure people were happy and performing throughout the day.- I also learnt how to order change, do banking, and how to open and close the store. - Hit and over-exceeded on all of my sale targets. - Retained 100% OSAT. Show less

• Customer Advisor

  • Jan 2017 - May 2017

  I came back to Three wanting progression of my skills and abilities. - Worked in the only band one in Wales. - Worked in a large team of twelve. - Dealt with customer sensitive information, and managed it professionally in accordance to company policy. - Handled large amounts of money and had access to opening and closing tills. - Coached and provided a positive influence to the team.- Worked everyday with customers to deliver an excellent service. - Met performance targets. Show less



McDonald's

• Salisbury, United Kingdom

• Customer Service

  • Sep 2014 - Jul 2017

  This was my first job during my time at sixth form and where I learnt the skills to work hard and be part of a team. My main responsibilities within this role were: - Deliver 100% customer experience. - Work under timed-conditions to meet orders and complete service as quickly as possible. - Work as part of a team to get jobs done. - Comply with health and safety requirements. - Was employee of the month several times. - Gain stars and complete workbooks. - Work in the kitchen. Show less



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Advisor

  • Mar 2014 - Oct 2016

  - Worked 12 hours per week, as well as sitting A-Levels at Salisbury Sixth Form College. - Experienced targeted sales performance and exceeded these expectations. - Looked at customer experience through OSAT and NPS. Remained 100% throughout my role in the company. - Worked in several different teams, and added a different dynamic to the teams through positive energy and a can do attitude. - Worked in the best interests of the company and always complied to policies. - First aid trained. Show less