Experience

Allegiant Airlines
• United States
• Hospitality
• 1 - 100 Employee
• Flight Attendant

  • Mar 2016 - Present

Wells Fargo
• United States
• Financial Services
• 700 & Above Employee
• Collections Representative III

  • Jan 2013 - Feb 2016


Ohio Dominican University

• Higher Education
• 200 - 300 Employee

• Student Accounts Associate

  • Oct 2012 - Oct 2013

  Maintain daily financial maintenance of student accounts, including but not limited to: Receipts, Invoices, Statements, etc. Set up repayment plans for delinquent students. Process Financial Aid refund/overage checks. Answer phone calls from students with any financial questions. Maintain daily financial maintenance of student accounts, including but not limited to: Receipts, Invoices, Statements, etc. Set up repayment plans for delinquent students. Process Financial Aid refund/overage checks. Answer phone calls from students with any financial questions.



Fifth Third Bank

• United States
• Civic and Social Organizations

• Collections Representative III

  • Jul 2009 - Feb 2012

  Collect on consumer loan accounts between 120 and 180 days delinquent via telephone. Mediate between customers and Loss Mitigation to help our borrowers stay in their homes. Joined the Charge Off Million Dollar Club my first month back to the department - collected $1,003,095.65. Saved $1,777,574.26 December 2009 - Second highest balance saved in the Pre-Charge Off Department year to Collect on consumer loan accounts between 120 and 180 days delinquent via telephone. Mediate between customers and Loss Mitigation to help our borrowers stay in their homes. Joined the Charge Off Million Dollar Club my first month back to the department - collected $1,003,095.65. Saved $1,777,574.26 December 2009 - Second highest balance saved in the Pre-Charge Off Department year to



Taylor, Bean & Whitaker

• Financial Services
• 100 - 200 Employee

• Loan Resolution Specialist

  • Sep 2008 - Jul 2009

  Collect on delinquent mortgage loans via telephone. Responsible for all Cincinnati manual phone checks. Responsible for 24-7 Call accounts - making sure that those customers have a direct contact person and assist them with personalized help in bringing their mortgage current. Assist new hires with everyday questions. Collect on delinquent mortgage loans via telephone. Responsible for all Cincinnati manual phone checks. Responsible for 24-7 Call accounts - making sure that those customers have a direct contact person and assist them with personalized help in bringing their mortgage current. Assist new hires with everyday questions.

• Collections Representative III

  • Mar 2007 - Sep 2008

  Collect on delinquent consumer loan accounts via telephone. Performed supervisory duties in the absence of a supervisor from April until June. Continue to assist with everyday paperwork, special projects, and escalated calls. April 2008 - Moved to the Charge-Off Division of Collections. 1st Month Collected $633,432.11 (4th highest dollars collected Collect on delinquent consumer loan accounts via telephone. Performed supervisory duties in the absence of a supervisor from April until June. Continue to assist with everyday paperwork, special projects, and escalated calls. April 2008 - Moved to the Charge-Off Division of Collections. 1st Month Collected $633,432.11 (4th highest dollars collected



PNC - INROADS Internship

• Customer Service Associate

  • May 2006 - Jan 2007

  Helped open a DeNovo Branch. Solely serviced both ATM's. Performed Lead Teller duties when Lead was out of the office. Helped open a DeNovo Branch. Solely serviced both ATM's. Performed Lead Teller duties when Lead was out of the office.



National City Bank - INROADS Internship

• Consumber Banker

  • 2004 - 2005

  Helped open a DeNovo Branch and creatively worked to solicit business. Built incredible business relationships with clients. Brought $42,000+ in new money to the Union Centre Branch. Helped open a DeNovo Branch and creatively worked to solicit business. Built incredible business relationships with clients. Brought $42,000+ in new money to the Union Centre Branch.



Provident Bank - INROADS Internship

• Customer Service Specialist

  • Jun 2004 - Sep 2004

  Assisted with daily maintenance on customer accounts via telephone. Assisted with customer concerns before and during conversion to National City Bank. Assigned special projects concerning conversion. Assisted with daily maintenance on customer accounts via telephone. Assisted with customer concerns before and during conversion to National City Bank. Assigned special projects concerning conversion.



Provident Bank - INROADS INTERNSHIP

• Customer Service Representative

  • Jun 2003 - Sep 2003

  Performed basic service activities on deposit accounts. Demonstrated excellent customer service to customers. Helped close a branch after conversion to National City Bank. Performed basic service activities on deposit accounts. Demonstrated excellent customer service to customers. Helped close a branch after conversion to National City Bank.